Location Overview
Join our team in Amanzoe. Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands.
Location Overview
Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands.
Role
We are seeking a dedicated and service-driven Head of Villa Hosts who embodies Aman’s commitment to personalised, intuitive and exceptional hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Villa Manager, the Villa Supervisor oversees all aspects of villa operations, ensuring seamless communication, refined service delivery and consistent support for Villa Hosts. This hands-on leadership role requires strong organizational skills, professionalism and a genuine passion for creating memorable villa experiences for our guests.
Responsibilities
Ensure that all villa operations are performed to Aman standards with diligence and precision.
Lead and support the Villa Hosts, including conducting daily briefings with the team.
Implement resort policies and procedures, providing corrective training when needed.
Ensure accurate sharing of guest information across relevant departments.
Respond promptly and professionally to guest inquiries and concerns.
Handle guest complaints calmly and diplomatically, offering swift and effective solutions.
Assist in planning activities, excursions and special arrangements for guests.
Safeguard the wellbeing and performance of team members.
Anticipate guest needs proactively and exceed expectations to enhance satisfaction.
Ensure the team is equipped with the necessary tools to provide exceptional service.
Inspect villas prior to guest arrival, ensuring readiness and immaculate presentation.
Oversee the guest journey throughout their stay, ensuring a seamless and memorable experience.
Requirements
Strong knowledge of Food and Beverage operations.
Proficiency in Micros.
Professional, diplomatic and guest-focused attitude.
Fluency in English.
Refined public relations and interpersonal skills.
Excellent communication skills and email etiquette.
Ability to manage stress and multitask effectively.
Strong teamwork mindset.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
You must have the legal right to work in Greece.
Benefits
At Aman, we believe in investing in our people. We offer a range of benefits to support personal well-being and professional development in a nurturing and inspiring environment.
Single accommodation with a monthly utility allowance (electricity and water)
Access to eCornell and Open Sesame training platforms
Uniform and transportation provided
Discount on Amanzoe’s F&B outlets and boutique
Participation in the Amanzoe Elite Program (local discounts)
Staff meals and coffee breaks during shifts
Complimentary wellness activities (yoga, tennis, gym classes)
Annual staff party and Family Day
Opportunities for career advancement across the Aman Group
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
