Job Description
Are you looking for a new career opportunity where you can use your knowledge and expertise in Performance Assurance to lead a Banking Operations function?
In this role you will be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide.
Job Summary:
As a Head of Performance Assurance in Service Operations, you will develop and lead a proactive risk mitigation, control and performance improvement culture across the department. You will build, manage and motivate a team that will reduce financial loss, regulatory exposure, and reputational risk.
Job Responsibilities:
- Building and leading a high performing business assurance function, proactively identifying emerging operational risks and lead the resolution
- Overlay your technology, process management and operational risk skills to develop, maintain and lead the delivery of Operational controls
- Identify control gaps, weaknesses, and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
- Provide ongoing feedback and training as well as support the growth of employees' knowledge of risk concepts and their application to risk and control evaluation
- Engage & support Operational Leaderships Teams, driving governance, developing operating pattern & evolving team structure to drive ownership and optimise talent
Required qualifications, capabilities and skills:
- Relevant and demonstrable financial service experience in controls, audit, quality assurance, risk management, or compliance
- Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
- Experience of change management in banking product, or contact centre operations
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Knowledge of banking regulatory environment
- Extensive stakeholder management working with global teams
- Ability to analyse data-driven situations to formulate appropriate conclusions
- Experience in leading and managing teams
Preferred qualifications, capabilities and skills:
- Experience of project management tools such as JIRA
- Understanding, and implementation of, automation and AI to deliver control automation reduction of risk would be an advantage
- Experience of Contact Centre Operations
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
