Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference you Make:
As the Sr. Director, Head of Network Planning you manage and execute the bank’s physical distribution strategy to maximize the bank’s capital investments and position the franchise for long-term, profitable growth. You will oversee day-to-day tactical network management for the branch and ATM network, including physical renovations, openings, consolidations, real estate administration and transaction management. In addition, you will be responsible for more strategic leadership to support the longer-term evolution of the network to a Digital Bank with Branches, including geospatial analytics to support market entry and micro-market planning. You will lead a multi-disciplinary team and be expected to collaborate across functions to support advance the bank’s business objectives. This will require the ability to simplify and present complex concepts to an executive audience. Strong executive level communications – both written and verbal – are a must. The Sr. Director, Head of Network Planning oversees the development, operations, and administration of the Branch Optimization team. The incumbent identifies, investigates, and evaluates current and potential markets, business needs, competitive trends and market dynamics to set forth the multi-year distribution strategy. S/he leads teams to achieve objectives and develops network of partnerships to advance business goals ensuring initiatives are aligned with the organization's overall mission, vision, and strategy. The Sr. Director, Head of Network Planning leads discussions, strategy work and planning with Group-on-Group related initiatives.
- Develops, analyzes, implements and oversees short-term and long-term strategic business processes and plans to increase operational efficiency, meet strategic vision and achieve financial goals.
- Develops, presents and implements business case recommendations and tactical/operational strategies based on analysis of global and industry trends, company objectives and key stakeholders.
- Manages, identifies and develops strategic partnerships with business functions, management, and other internal/external stakeholders.
- Identifies and analyzes the company's strengths, weaknesses and business opportunities to advise management and optimize business strategies.
- Monitors industry trends, competitor actions, economic developments and regulatory environment to identify and plan for expected impact on business operations.
- Ensures the correct functioning of facilities, office and business support services.
- Compiles, documents, communicates and verifies information according to established procedures.
- Conducts business continuity planning in order to assure that essential company functions can operate during and following major disruptive events.
- Identifies and drives execution of physical distribution strategies within existing or untapped markets.
- Gathers market intelligence, understands competitive dynamics, and develops proposals/ recommendations to optimize branch distribution. Uses knowledge of markets, market dynamics and transaction detail to determine demand, future trends and implication of those factors on network distribution strategy.
- Works closely with other internal stakeholders to ensure the strategy closely aligns with the bank’s overall customer growth strategy.
- Drives the strategy and is responsible for the successful delivery of a multi-year physical distribution roadmap.
- Ensures the strategy is informed by changing market dynamics, competitive considerations and the bank's overall revenue and growth plans.
- Uses a data-driven approach and geospatial analytics to understand micro-markets – incorporating financial, competitive, marketing, customer and market data – working closely with data analysts and machine learning professionals to guide decision-making.
- Manages both external and internal business partners to ensure key organizational objectives are met and that real estate transactions satisfy financial and operating objectives of the Retail Network.
- Optimizes capital investments and position the franchise for long term, profitable growth.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent work experience: Business Administration or Equivalent field. Required.
12+ Years Required
Retail Banking and/or other Retail industry experience. Preferred.
Experience working on the interaction of digital with physical distribution. Preferred.
Experience working within complex global organizations. Preferred.
- Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures
- Confident executive-level communications, both written and verbal
- Ability to handle mathematical and statistical concepts.
- Ability to analyze information and to evaluate the implications of a course of action or solution.
- Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Able to clearly define problems, collect data, establish facts and draw valid conclusions
Ability to evaluate trends in data or information. - Strong relationship management skills with internal clients (e.g., management, peers and colleagues) and proven ability to work collaboratively across local and global teams and influence outcomes without directing or commanding.
- Ability to identify and recommend processes improvements.
- Excellent project management and organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail, to support fast and effective decision-making.
- Sound judgment and discretion regarding confidential information.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience working with geospatial analytics and mapping tools (e.g., ESRI).
- Successfully completes regulatory and job training requirements.
- Ability to design and develop solutions aligned to strategic plans.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Minimum:
Maximum:
Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.
