Head of Institutional, Institutional & Business Banking
Full-time, Permanent Role
Based in Britomart, Auckland
Westpac Institutional Bank is one of New Zealand's leading providers of specialised financial services and solutions to institutional and public sector customers operating across New Zealand, Australia, Asia, Europe and the US, and to Westpac New Zealand's business and consumer customers. Shape the future of Institutional Banking and lead a high‑performing team to deliver exceptional customer and commercial outcomes.
Mō te tūranga | About the role
As our Head of Institutional Relationships, you will play a pivotal leadership role within IBB — guiding the strategy, culture, and performance of our Institutional customer portfolios across key sectors. You will:
Lead long‑term customer engagement and channel strategies that elevate the banking experience for Institutional clients, ensuring we remain agile to changing customer needs and market forces.
Drive innovation in service delivery and help shape products and solutions that meet market needs and strengthen our competitive advantage.
Build the bank’s brand and market reputation through strong strategic leadership, industry engagement, and a relentless focus on customer outcomes.
Grow revenues, manage costs, and guide your teams to deliver strong financial and non‑financial outcomes.
Proactively driving response to emerging risks and opportunities facing our Institutional customers
Attract, develop, and empower diverse, high‑performing teams — fostering a collaborative, inclusive culture where people thrive and perspectives are valued.
Lead organisational transformation by embedding learning mindsets, continuous improvement, and future‑focused capability.
Maintain strong external networks to stay ahead of industry developments and position Westpac as a trusted, innovative Institutional banking partner.
Provide clear reporting to the WNZL CRO, Executive Committee, Board, and relevant Committees on performance, governance, and risk.
Uphold a strong, embedded risk culture that optimises decision‑making, ensures compliance with legislation, and demonstrates the highest ethical standards.
Nā tāu rourou | What will you bring?
You will bring deep expertise in Institutional banking or adjacent financial services, supported by a strong understanding of commercial drivers across industries. Your extensive knowledge of balance sheet management, debt, credit, and credit risk enables you to identify opportunities and mobilise large teams to deliver at scale.
You have a proven track record of leading cultural and organisational transformation, underpinned by more than a decade of leadership experience within large, complex environments. You pair a strategic mindset with the capability to translate vision into actionable, measurable outcomes, and your leadership style is inclusive, empowering, and centred on people.
You demonstrate a strong commitment to equity, sustainability, and responsible banking practices, and you bring a genuine passion for strengthening customer relationships, influencing across a complex stakeholder landscape, and inspiring teams to deliver exceptional performance.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development – we provide opportunities for development and promote internal mobility
Recognition - we recognise and reward our star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
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