Head of Infrastructure

MacPaw is a software company with headquarters in Boston, Kyiv, and Limassol. We develop and distribute software for macOS and iOS and believe that humans and technology can reach their greatest potential together.
Today, our products have more than 30 million users worldwide and every 5th Mac on Earth has a MacPaw app installed on it.
MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We are proud to be Ukrainian. The support and development of Ukraine are significant parts of the company's culture.
We are looking for an experienced and mature Head of Infrastructure who will take on the leadership of MacPaw`s Site Reliability Service Team. The team ensures that the infrastructure meets the business needs of all products by providing expert services to other teams. Another goal for you will be overseeing the SRE function to enhance the efficiency and growth of SRE expertise across the company's technological strategy.
You will work closely with the CTO as your direct manager. This role will not include technical tasks and will be focused mainly on high-level problems, such as technological strategy, team management, budget management, etc.
If all of the above sounds interesting to you, do not hesitate to send us your CV so we can tell you more about the role and answer all your questions.
In this role, you will:

• Oversee the reliability and performance of critical systems, ensuring they meet the agreed-upon SLOs and are resilient to failure.
• Participate in new platform design and implementation
• Drive efficient operational work of a team: priorities and planning, manage on-call rotation, lead incidents managements and postmortems.
• Drive continual improvements in SRE Service by monitoring new trends and introducing new practices, approaches, and tools. Improve the existing ones to ensure the service's effectiveness and long-term strategic development.
• Lead and build DevOps culture in engineering organization.
• Together with other managers of engineering directions, participate in creating a technological strategy. Lead creation of SRE strategy and goals.
• Collaborate with security teams to ensure systems are secure, and compliant with industry standards.
• Provide transparency on reliability metrics and communicate the status of system performance and incident management to leadership and stakeholders.
• SRE Team management: build and improve the organizational design, hiring, training, development and salary review, dismissal, and others aligned with company practices and policies

Skills you'll need to bring:

• 3+ years of experience in leadership roles in mature teams of at least 10 people.
• Excellent communication skills and proactive disposition.
• Leadership, change and stakeholder management skills
• Experience in budgeting and cost optimization.
• Proven experience with GCP, Kubernetes
• Experience with Github, CI/CD.
• Experience with Linux/Unix system administration.
• Experience with Infrastructure-as-a-code approach.
• Basic knowledge of programming languages.
• Upper Intermediate English (speaking and writing proficiency).

What We Offer

• We are a Ukrainian company, and we stand with Ukraine against the russian aggression
  
  • We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here , you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  
  • Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  
  • Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process.
• Your health always comes first
  
  • We guarantee medical insurance starting on your first working month. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
• Flexible working hours
  
  • You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  
  • Education opportunities to grow both hard and soft skills, annual development reviews, and internal community.
• Teams we are proud of
  
  • We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  
  • Our office has it all: a spacious workplace with enough room for sitting up, lying down, and running around; a gym for recreation; cozy kitchens; a sleeping/meditation room; and a terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life's needs
  
  • Convenient personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  
  • MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in to make the world a better place.
• We're an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
  
  • We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Some benefits are under development, and new adjustments are possible.