Head of Infrastructure Services
Join a growing global organisation as our Head of Infrastructure Services, leading enterprise support, security services, and operational excellence across complex customer environments. Ready to make an impact? We’d love to hear from you.
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About the role:
We’re looking for a Head of Infrastructure Services to lead globally distributed technical teams delivering Oracle DBA services, SAP Basis services, Security Services, and Application Managed Services (AMS) as part of Support Revolution’s third-party support model. You will play a critical role in ensuring customers receive high-quality, responsive, secure, and commercially effective support services across complex enterprise landscapes.
You’ll oversee enterprise infrastructure operations across SAP, Oracle, and PeopleSoft environments, including operational security services, customer escalations, service quality, technical governance, workforce planning, and operational scalability.
This is a highly strategic and customer-facing leadership role, working closely with Sales, Marketing, Customer Success, Operations, Finance, HR, and Senior Leadership teams to support customer growth, service innovation, operational excellence, and long-term business strategy.
What you’ll be doing:
As our Head of Infrastructure Services, you’ll lead global infrastructure operations, support services, and technical teams. You will:
Infrastructure Support & Service Delivery
- Lead global Oracle DBA, SAP Basis, Infrastructure & AMS support services
- Ensure service delivery meets SLAs, KPIs, and governance standards
- Drive incident management, operational excellence, and continuous improvement
- Lead 24x7 global support operations and scalable service delivery models
Security Services & Operational Security
- Lead managed security services and operational security governance
- Oversee enterprise security platforms including Trend Micro, Trellix, and Waratek
- Provide proactive vulnerability management, security guidance, and remediation support
- Deliver security reporting, threat analysis, and infrastructure hardening initiatives
Commercial & Customer Engagement
- Partner with Sales, Marketing, Operations, and Customer Success teams
- Support customer workshops, proposals, RFPs, and technical assessments
- Act as a senior technical and operational SME for customers and prospects
- Support service growth, operational scalability, and commercial performance
Leadership & Workforce Development
- Lead, mentor, and develop globally distributed support teams
- Build high-performing, customer-focused teams and culture
- Support recruitment, retention, and career development initiatives
- Drive workforce planning, mentoring, and continuous improvement programmes
Governance & Compliance
- Lead ISO9001 and ISO27001 compliance across Infrastructure Services
- Manage audits, governance activities, and remediation programmes
- Ensure operational processes and security controls remain compliant
- Drive continual improvement across governance, risk, and compliance frameworks.
What we’re looking for:
To thrive in this role, you should have:
- Extensive experience leading Oracle DBA services, SAP Basis services, enterprise infrastructure operations, or Application Managed Services within SAP, Oracle, or PeopleSoft environments.
- Proven experience managing large-scale global support operations and geographically distributed technical teams.
- Strong technical understanding of Oracle databases, SAP Basis administration, middleware, hybrid/cloud infrastructure, enterprise integrations, and operational support environments.
- Experience managing enterprise security tooling, vulnerability management, and operational security programmes.
- Strong understanding of ITIL service management principles including incident, problem, change, and escalation management.
- Commercially aware with experience balancing operational quality, scalability, utilisation, customer satisfaction, and profitability.
- Experience supporting customer workshops, operational assessments, RFP/RFI responses, and technical due diligence activities.
- Strong leadership, coaching, mentoring, stakeholder management, and communication skills.
- Experience operating within ISO9001 and ISO27001 accredited environments.
- Ability to thrive in a fast-paced, customer-focused, globally distributed enterprise support organisation.
Interview process:
Our hiring process is designed to be efficient and transparent. Here's what to expect:
- Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
- Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
- Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
- Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.
Benefits and perks:
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive Salary: We value your hard work with a competitive market salary
- Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
- Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
- Birthday Leave: Celebrate YOU by taking your birthday off
- Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
- Company Pension Scheme: Secure your future with our Company pension scheme
- Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
- Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
- Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
- Personal Development: We invest in you with tailored training and career growth
- Employee Referral Scheme: Get rewarded for bringing great talent to our team.
About Support Revolution:
At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.
If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!
For more details, click here.
(Note: Support Revolution does not accept unsolicited CVs from agencies.)
