Head of Data, Motor Resolutions

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Job Description Summary

Job Description

JOB TITLE: Head of Data, Motor Resolutions

SALARY: From £114,810

LOCATION(S): Belfast, Birmingham, Chester, Cardiff, Edinburgh, Glasgow, Halifax or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

Lloyds Banking Group is seeking a Head of Data Motor Resolutions to join our dynamic and high-performing team within Resolutions, Consumer Relationships COO.

This is an exceptional opportunity to lead the data strategy for motor resolutions, defining and executing the data readiness plan that underpins the redress scheme, ensuring accuracy, compliance and pace of delivery.

As the data lead, you’ll provide strategic direction, drive improvements to meet strict FCA timelines, and influence senior executives across Madison, Transport and the Regulator. You’ll bring deep expertise in data management, automation and governance, collaborating with multidisciplinary teams to deliver robust solutions at scale.makes us work!

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These are some of the activities you can expect to be involved in day to day.

Define and own the data and data readiness strategy for the Madison programme. Outline and execute a clear plan to meet FCA timelines, providing decisive direction and driving improvements. Deliver strategic progress updates to senior Madison and Transport accountable executives.

Bring deep expertise in data management and automation-led delivery within complex regulatory programmes. Demonstrate strong knowledge of Motor Finance products, core banking systems, and the FCA Motor Finance redress scheme, alongside a thorough understanding of the regulatory landscape.

Act as the data lead for Motor Resolutions, collaborating across multidisciplinary teams of business, data and conduct professionals. Establish an effective operating model and deliver a strategic action plan that ensures readiness for both scheme and non-scheme delivery.

Develop a comprehensive data model supported by a robust Governance and Quality framework aligned to Group standards. Conduct gap analysis on data availability, define key deliverables, and manage risk reduction through clear action plans and burn-down reporting. Ensure clear ownership of all deliverables and interim milestones.

Drive activities culminating in SMR attestation of readiness, maintaining rigorous governance and audit trails to satisfy regulatory expectations.

Evaluate current data infrastructure, tooling and engineering capabilities, and define a strategic roadmap to optimise and future-proof delivery of ongoing data requirements.

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

• Data Leadership at Scale

Proven ability to lead large, complex data programmes under intense regulatory scrutiny, delivering outcomes at pace and with precision.

• Technical Expertise in Data

Strong practitioner-level knowledge of data engineering, data management, data modelling, and data governance/quality frameworks, with hands-on experience in automation and tooling.

• Strategic Stakeholder Management

Skilled in influencing senior executives and external bodies (FCA, FOS, auditors), providing clear, credible updates and managing critical messages succinctly.

• Operational & Programme Delivery

Experience in managing large multidisciplinary teams across multiple geographies, establishing effective operating models and driving readiness for scheme and non-scheme delivery.

• Data-Driven Transformation

Ability to leverage data, automation and AI to optimise processes, improve accuracy, and meet strict regulatory timelines.

• Governance & Risk Control

Expertise in building governance frameworks, managing data quality, and mitigating risk through structured action plans and transparent reporting.

• Regulatory & Remediation Knowledge

Familiarity with regulatory schemes, remediation programmes, and associated data artefacts, ensuring compliance and robust audit trails.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.