Sr. Manager, Technical CSM (AI), EMEA

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
What you'll do
In this role, you will be instrumental in shaping the future of AI adoption within Atlassian. You will spearhead initiatives that integrate AI technologies across various departments, ensuring that our solutions are not only innovative but also aligned with customer needs. Your responsibilities will include managing a talented team of Technical Adoption Architects, guiding them to deliver exceptional value to our enterprise customers. You will collaborate with cross-functional teams to identify opportunities for AI implementation, address any security concerns, and drive the successful adoption of AI at scale.
You will also be tasked with developing strategic plans that enhance customer satisfaction and operational efficiency. By leveraging your technical expertise, you will provide insights that bridge the gap between technology and business objectives. Your leadership will empower your team to showcase their successes, fostering a culture of continuous improvement and innovation. Ultimately, your goal will be to help our customers maximize their investment in Atlassian solutions, ensuring they achieve their desired outcomes.
On your first day, we'll expect you to have:

• A strong foundation in AI technologies and their application within a business context.
• Proven experience in leading teams and managing projects in a fast-paced environment.
• Excellent communication skills, with the ability to influence and engage stakeholders at all levels.
• A customer-centric mindset, with a track record of driving successful adoption of technology solutions.
• Familiarity with Atlassian products and a passion for helping teams work better together.
• Develop and execute the global strategy for Technical AI Adoption, aligning with Atlassian's business goals and customer needs.
• Identify and launch new service offerings, methodologies, and best practices to drive customer adoption and value realization.
• Serve as an executive sponsor for key accounts, building trusted relationships with customer stakeholders and ensuring alignment with their business objectives.

Your background

• Experience: 8+ years in customer success, consulting, or SaaS implementation, with at least 2 years in a leadership role managing large-scale, billable services portfolios and teams.
• Technical Aptitude: Demonstrated expertise in Artificial Intelligence, experience with the Atlassian Ecosystem, technical product demonstration skills, ability to influence technical teams, and familiarity with Forge and Python-based development are essential for this role.
• Team Management & Development: Lead and develop a high-performing team of implementation managers, architects, and consultants while fostering a culture of collaboration, accountability, and continuous learning through clear performance expectations and career development support.
• Operational Excellence: Oversee AI implementation projects to ensure high-quality, timely, and budget-compliant outcomes while enhancing project governance and driving the adoption of standardized management frameworks.
• Cross-Functional Collaboration: Partner with Sales, Product, Customer Success, and Engineering to deliver integrated customer solutions and drive business outcomes.

It's great if you have, but not required

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical thought leader capacity.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .