This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Head of Account Management
We're looking for an experienced and motivated leader to join our Account Management team in Italy. You will be responsible for building, mentoring, and coaching a team of team leads and account managers who are crucial to the strategic growth of our key merchant relationships and payment revenue. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our Italian operations, you will be a key contributor to the long-term success of Adyen in this market.
What You'll Do
- Provide strategic direction: Define and execute a clear, ambitious strategy for the Italian Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence.
- Mentor and develop managers: Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking.
- Drive commercial growth: Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You'll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations.
- Embody Adyen's leadership principles: Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who can engage and inspire others, demonstrating strong emotional intelligence and judgment.
- Maintain operational excellence: Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning.
- Recruit and develop talent: Attract and onboard new team members who embody the Adyen culture and possess the commercial acumen and strategic mindset needed for success.
Who You Are
- A seasoned leader: You have proven experience managing managers and developing multi-level teams. You're passionate about coaching and mentoring others to help them reach their full potential.
- A strategic and commercial expert: You have a strong commercial sense and the ability to identify merchant needs and create solutions that benefit all parties. You're a confident, external-facing leader who can negotiate effectively and skilled in managing high-stakes discussions.
- An exceptional communicator: You communicate with clarity and efficiency, both in writing and speaking. You possess strong relationship-building skills and a high degree of empathy and emotional intelligence.
- An analytical thinker: You're comfortable with quantitative analysis and technical discussions, demonstrating a high aptitude for the payments industry.
- An entrepreneurial mindset: You're a proactive self-starter who thrives in a fast-paced environment and is ambitious, curious, and humble. You're a team player who is direct and adaptable.
- Required Qualifications:
- +10 years of experience in a senior leadership role within account management or business development, including building and scaling large, multi-level teams.
- Proven experience within the enterprise payments space is a strong advantage.
- Full professional proficiency in Italian and English.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
