As a Hardware Product Manager, you'll manage product health, monitor device performance, identify opportunities, and translate them into requirements for development teams while communicating product roadmaps and prioritizing execution.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
As a Hardware Product Manager at Square, you are responsible for the product health of our hardware product lines (i.e., Readers, Stand, Kiosk, Terminal, Handheld, Register), the business impact, and the customer success. You'll monitor the performance of our devices in the field and apply a wide suite of telemetry tools to ensure that our customers have the best device experience possible. You will also identify new product opportunities, translate those opportunities into product requirements and work with a best-in-class design, engineering, and manufacturing team to turn those ideas into new features. You will be responsible for continuously identifying and executing on ways to improve your product through a deep understanding of our customers, competitors, and the changing landscape we operate in.
You Will
You Have
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$155,400 - $233,200 USD
Zone C:
$147,300 - $220,900 USD
Zone D:
$139,000 - $208,600 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
As a Hardware Product Manager at Square, you are responsible for the product health of our hardware product lines (i.e., Readers, Stand, Kiosk, Terminal, Handheld, Register), the business impact, and the customer success. You'll monitor the performance of our devices in the field and apply a wide suite of telemetry tools to ensure that our customers have the best device experience possible. You will also identify new product opportunities, translate those opportunities into product requirements and work with a best-in-class design, engineering, and manufacturing team to turn those ideas into new features. You will be responsible for continuously identifying and executing on ways to improve your product through a deep understanding of our customers, competitors, and the changing landscape we operate in.
You Will
- Develop a clear understanding and be able to articulate who is deciding to use your product(s), why they selected it, what gaps it has, and what aspects are most important to your users through regular conversations with our sellers and thorough data-driven investigations into our product telemetry.
- Understand the impact of your product on the main customer segments and the business impact of your product to Square.
- Be responsible for clear communication of your 12-month roadmap, including translating the roadmap features into quarterly plans and participating in the prioritization sessions for the executing teams to provide clarity on your asks and context on priority and impact.
- Have a high-level understanding of technical and operational aspects of the product that need to be considered as context or inputs into product decisions.
- Be the first line of triage for new field product issues. Investigate new field issues to provide the relevant technical teams with a place to start and a sense of importance / urgency.
- Be the cross-functional aggregator / decision driver when a cross-functional decision's primary impact is to the business performance or customer experience of a product.
You Have
- 4+ years of product management experience or equivalent product strategy and customer insights experience.
- Experience leading the delivery of products / features / projects which have a high degree of cross-functional complexity and integration.
- A track record of shipping and iterating on successful consumer or small business products.
- Experience making data-driven decisions working with data science teams and tools.
- Great interpersonal, communication, organizational, analytical skills. A proven ability to influence.
- A passion for Square's mission of economic empowerment and well designed hardware products.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$155,400 - $233,200 USD
Zone C:
$147,300 - $220,900 USD
Zone D:
$139,000 - $208,600 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
Top Skills
Data Science Tools
Telemetry Tools
Similar Jobs at Square
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead and scale global SMB sales strategy, optimize sales processes and performance, implement AI-based solutions and support market expansion initiatives.
Top Skills:
Ai ToolsCrm SystemsSalesforce
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
The Insights Manager will drive data analysis to enhance understanding of merchants, produce actionable insights, and collaborate with sales teams to improve strategies and outcomes.
Top Skills:
ExcelSQLTableau
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
The Senior Lead of Complaints Management will oversee complaints resolution processes at Square and Afterpay, leading a team to enhance customer experience and ensure regulatory compliance.
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
