Growth Account Manager

Navan is seeking an energetic and data-driven Growth Account Manager to oversee our extensive portfolio of SMB customers across the EMEA region. As part of our global expansion strategy, we are looking for a bilingual (French and English) candidate to support and grow our French-speaking customer base while managing a broader portfolio across EMEA. In this role, you will build strong, trusted relationships with hundreds of accounts, ensuring our clients continuously derive value from our platform. You will serve as the primary point of contact for these customers—guiding them through onboarding, engagement, and expansion opportunities. We’re looking for someone who thrives in a fast-paced, high-growth environment and can adapt quickly to evolving customer needs and business priorities.

What You’ll Do:

• Manage a large portfolio of EMEA-based SMB accounts, acting as the trusted product expert for customers.
• Support our global expansion by engaging directly with English and French speaking clients, ensuring all communications and support are seamless in both languages.
• Assist in onboarding new clients and ensure they are fully set up to use Navan’s Travel & Expense solutions effectively.
• Leverage your deep understanding of our platform to drive high product adoption, usage, and overall customer satisfaction.
• Identify, qualify, and execute upsell and expansion opportunities within existing accounts, collaborating with the Sales team to drive revenue growth.
• Conduct regular reviews and monitor customer health scores, proactively addressing concerns to mitigate churn risks.
• Use data insights to craft and implement action plans that align with customer goals and drive ongoing value realization.
• Work cross-functionally across Sales, Product, Marketing, and Business Systems to advocate for customer needs and influence product roadmaps.
• Regularly measure and report on key account metrics including adoption, retention, upsell revenue, and customer satisfaction.

What We’re Looking For:

• 2–3 years of experience in a Customer Success, Account Management, or Sales role within a SaaS environment.
  
• Fluency in both French and English is required; experience supporting French-speaking clients in EMEA markets is a strong plus.
  
• Proven ability to manage multiple clients simultaneously, particularly in high-volume, SMB segments.
  
• Demonstrated track record in driving customer retention, adoption, and engagement.
  
• Excellent communication and presentation skills, with confidence in engaging with C-level and senior stakeholders.
  
• A consultative, data-driven mindset with strong problem-solving and prioritization skills in a fast-paced environment.
  
• High energy, a go-getter attitude, and a passion for building deep customer relationships.