Group Business and Payment Systems Manager

We are Printec

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 36 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. 

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the  to discover some of our business solutions.

Are you a dynamic leader with experience in managing critical business systems or financial services platforms?

⁠We are looking for a Group Business and Payment Systems Manager to take full ownership of our enterprise business applications and payment systems. In this role you will play a critical part in overseeing system updates, upgrades and integrations, while collaborating closely with vendors and internal stakeholders to ensure seamless operations and maximum efficiency.  

This role offers an exciting opportunity for someone eager to take ownership and make an impact, with the added potential to grow into a leadership role as the team expands.

You will work directly with the Group ITMS Manager and cross-functional teams to ensure systems are aligned with business goals, user needs, and deliver optimal performance.

As a Group Business and Payment Systems Manager, some of your main accountabilities will be:

• Contribute to Strategic Development and Oversight of Financial Services and Payment Systems networks by ensuring secure and reliable services and driving rollout of scalable, high-performing payment products.
• Manage Internal Business Applications, to ensure seamless integration and operational efficiency across departments. Collaborating closely with our vendors, lead strategic system upgrades, manage troubleshooting efforts.
• Collaborate with Product Teams and Product Owners, to align infrastructure with product requirements and ensure optimal service delivery by developing and maintaining SLAs.
• Design the operating and support model of Internal Applications and customer-facing services to enhance service reliability and scalability.
• Work closely with security team to align with compliance standards (e.g., GDPR, PCI DSS) and contribute to the development of business continuity and disaster recovery plans.
• Manage Vendor relationships and negotiate SLAs, monitoring performance for both Internal and External Systems, using specific tools and KPIs.
• Lead a Cross-Functional Team, enhancing collaboration between people handing Internal Applications and those managing external financial services infrastructures, promoting a continuous improvement and innovation culture.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Advanced certifications or a Master’s degree in a relevant field are a plus.
• Approx. 10 years of experience in similar roles, preferably within FinTech or Insurance Industries.
• Hands-on technical experience managing enterprise applications (ERP/SAP, CRM/Salesforce) and payment systems.
• Experience with  ERP (SAP) and CRM (Salesforce).
• Understanding of security and regulatory standards (e.g., PCI DSS, GDPR).
• Experience in negotiating SLAs and managing vendor performance.
• Fluency in Greek & English language.

Required Skills and Attributes:

• Project Management Skills
• Advanced Communication and Interpersonal Skills
• Customer Focus
• Critical thinking & Problem solving ability
• Experience in coordinating cross -functional teams

What we offer:

• A dynamic and innovative work environment with lots of opportunities to lead impactful projects.

• Competitive salary and benefits.
• Flexible working arrangements.
• Professional growth and development opportunities.

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.