Graduate Workday SMART Consultant - Client Support (Belfast or L'Derry) - June or October 2026 Start Date

JOB PROFILE TITLE: Graduate Workday SMART Consultant – Client Support 

SALARY: £28,000 - £31,000 

JOB PROFILE DESCRIPTION  

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:  

As a Graduate Workday SMART Consultant at Kainos, you will work as part of a large global team supporting our successful cloud-based Smart™ Automated Testing, Audit and Shield Applications, across our world-wide customer-base.  

In your role, you will be providing support to our customers as part of the Kainos Smart™ Gold Service, enabling our customers to maximise value-add from the Kainos Smart™ Product Suite by:  

• On-boarding new customers and providing Business-as-Usual support to our existing customer-base for our suite of Smart™ products (including Smart™ Test, Smart™ Audit and Smart™ Shield).  

• Liaising directly with customers on a regular basis as part of the Smart™ Gold Service.  

• Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer value.  

• Designing, building, troubleshooting and performing Quality Assurance on Smart™ test packs. From initial discovery of the customer’s specific configuration, you will help define the scope of appropriate tests to be created, ensuring they are aligned with customers’ test strategies. You will utilize the test scope to design and build test packs in Kainos Smart™, achieving a balance of efficiency versus added value for the customer.  

• Training - You will help transfer knowledge of the Smart™ Test, Audit and Shield Applications to customer teams and colleagues.  

• Contributing to Continuous Improvement - Outside of customer engagements, you will contribute to the continuous improvement of the Kainos Smart™ Product Suite by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.  

Upon completion of the Early Careers Programme, you will have gained knowledge and skills to help transform the organization and set you on the path to becoming the next generation of leaders at Kainos. Fun fact - 11 of our 17 leadership team members have graduated from our Early Careers Programme! 

You must have a keen interest in developing a career in consulting. Within Workday at Kainos, the expectation is for our staff to be adaptable and be able to rotate within various Workday teams depending on business needs.

MINIMUM (ESSENTIAL) REQUIREMENTS:    

• Currently studying towards, or already obtained, at least a Level 6 bachelor's degree in a relevant technical and/or business subject, e.g., IT/Computer Science, Engineering, Business, Human Resources, Economics etc. 

• Excellent customer focus, with experience in a customer-facing environment.  

• Positive can-do attitude, with the ability to work independently and to adapt your style and practices, to respond to changing circumstances and customer needs  

• Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues.  

• Ability to prioritise and plan your workload and meet key deadlines.  

• Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.  

• Good commercial awareness and understanding of project and business dynamics.  

• Excellent attention to detail.  

• We all work in teams here in Kainos – so a proven ability of strong team skills, including taking direction from others, is crucial  

• Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.  

• Familiarity with, exposure to, or a demonstrated willingness to learn generative technologies (such as Generative AI tools) to drive innovation, streamline processes, or deliver impactful results within the role. 

DESIRABLE:  

• Knowledge of the trends in information technology and quality assurance, especially ‘Cloud’ computing and SaaS concepts.  

• Experience of working within a Software Application Support Environment.  

• Experience of the Workday Application Suite.  

THINGS TO KNOW BEFORE APPLYING: 

Working arrangements: This role is hybrid. Upon joining, you will be expected to work in your contracted office for 2 days. During the duration of ‘SMART School’, these days may be fixed. 

Travel expectations: At Kainos, we work with a diverse range of clients and some of our projects require travel. If travel were required, we will endeavour to keep this to a minimum and ensure sufficient notice is provided.  

Popularity of scheme: We’re looking forward to receiving and reviewing your application. We strongly encourage you to apply early. If a high number of applications are received, this role may close earlier than the advertised deadline. In cases where a large volume of applications is received, the recruitment team will apply enhanced criteria to refine the shortlisting process. 

Completing your application: We recommend avoiding the LinkedIn quick apply function, as it may alter the format of your CV and exclude important details. 

Instead, please apply directly via the Kainos Careers website: Your Kainos story starts here 

Please note that the application process is two parts, completing a questionnaire and uploading your CV. It is important that you complete the questionnaire in full, to the best of your ability. 

Once the role closes, the Job Description will no longer be accessible. We recommend saving a copy in advance. 

TIMELINES* 

Closing Date – Tuesday 21st October 2025