As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Position Summary
We are seeking a data-driven logistics professional with a strong analytical background to support and enhance Ciena’s global logistics operations. This role involves conducting complex data analysis to inform strategic decision-making, identify optimization opportunities, and deliver actionable insights that drive efficiency and cost savings—without compromising customer satisfaction.
The ideal candidate will lead data-driven initiatives to optimize global logistics and reduce costs, while supporting automation and process improvements to enhance operational efficiency. They will ensure accuracy in the freight audit and payment process, analyze key performance metrics to drive actionable improvements, and use insights to implement process enhancements that improve customer satisfaction.
Essential Duties & Responsibilities
- Analyze shipment routing, service levels, carrier selection, and other logistics data to find opportunities to optimize the global supply chain and drive change for the best cost solution.
- Work closely with the regional logistics teams, internal teams and external providers to implement changes to the routing guide to secure cost savings while not effecting customer satisfaction.
- Engage and demonstrate clearly both leadership and initiative working directly with logistics suppliers to progress issues to closure in an expedited manner to improve performance
- Conduct RFI’s, RFQ’s, RFP’s working closely with Procurement from objective definition through document structure to end result clearly showing leadership, drive and completion to milestones.
- Work closely with Supplier Relationship Managers to secure favorable vendor agreements, willing to lead meetings autonomously cross functionally and taking personal accountability for a favorable end result for Ciena.
- Ensure Ciena’s freight invoice audit and payment company is paying correctly and within terms also developing control mechanisms, new processes and making automation recommendations as reqd to ensure the best outcome for Ciena.
- Support the finance department’s VAT reclamation process, including identifying opportunities for further VAT recovery and automation of the existing processes.
- Provide logistics performance and cost reporting to both internal and external groups and be capable of short turnaround response to data queries demonstrating a nuanced view of the business needs, supporting data and reqd outcomes.
- Work with AP to mitigate any freight invoicing issues, ensuring sufficient control mechanisms and processes exist to protect Ciena as well as identifying opportunities for automation of existing processes.
- Shipment track & trace and exception management.
- Take business reqmts onboard from multiple stakeholders to Design and develop Logistics PowerBi Dashboards – with the move to automation a high degree of cross functional coordination and strategic awareness and vision is requiredalong with proj mgt skills to drive to completion per business milestones
- Develop Logistics metrics, work with wider Logistics Team to identify and implement corrective actions to drive improvements.This activity requires attention to detail and project mgt skillset
- Lead the Logistics Cost Reduction projects, track projects, validate savings, assess budget impact. Cross functional synchronization with Finance and operational teams to provide end to end cost visibility – this requires change mgt capability and autonomy to hit the CR targets and maintain budget
- Work closely with Finance to define and track Logistics budget.This requires a broad understanding of supply chain cost drivers both internal and external
- Provide Logistics cost estimates to wider Ciena team on request.This element is often ad-hoc in nature and requires adaptability and personal flexibility as the requests are often complex and time bounded
- Quarterly Biz Reviews and Executive reporting – there is a requirement to coordinate the 3rd party providers at business reviews and also to report out to VP level on an ongoing basis- this requires an attention to detail and assurance of correct data and associated messaging
Skills
- Self-motivated with the ability to work independently as well as part of a team.
- Excellent communication/presentation skills.
- Strong people/influencing skills
- Strong data analysis skills
- Project Management capability
- Must be detail oriented and hard working.
- Strong Microsoft Word, PowerPoint & Access skills. Experience with Oracle preferred.
- Expert level Excel skills.
- Experience in the use of PowerBi to create dashboards.
- Must be fluent in English.
- Excellent report writing skills.
- Must be able to work with multiple departments within Ciena (Sales, Finance, Purchasing, Shipping, AP)
Desired Characteristics
- Attention to detail.
- Willingness to positively contribute to the overall success of the logistics team.
Education / Experience
- Bachelor’s Degree
- 8+ years of relevant work experience.
- 3+ years experience in international logistics.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
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