The Gaming Operations Associate will execute testing, troubleshoot game issues, manage defect tickets, and collaborate across teams to enhance gaming experiences.
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment.
What You'll Do
What You'll Bring
#LI-BT1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The Crown Is Yours
As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment.
What You'll Do
- Execute integration and functional testing for third-party game providers across all platforms.
- Support the development and refinement of internal game features to enhance the overall experience.
- Troubleshoot and debug game issues during the rollout of new states and brand expansions.
- Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution.
- Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product.
- Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions.
What You'll Bring
- At least 1 year of experience in technical support or a similar role within the online gaming industry.
- Clear, proactive communication skills and a collaborative approach to working across cross-functional teams.
- Flexibility to adapt as priorities shift and business needs evolve.
- A growth-oriented mindset and enthusiasm for exploring new testing methods and tools.
- Familiarity with platforms like Excel, Google Sheets, JIRA, etc.
- Strong analytical thinking and attention to detail, with a proactive approach to problem-solving.
- A balanced perspective that combines technical insight with business awareness to support informed decisions.
#LI-BT1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Top Skills
Excel
Google Sheets
JIRA
Similar Jobs at DraftKings
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Manager of Database Infrastructure Engineering, you will lead a team managing complex database systems, ensuring performance, reliability, and cost efficiency using AWS, GCP, and Terraform while adhering to compliance policies.
Top Skills:
AnsibleAWSGCPMongoDBMssqlPostgresPowershellPythonTerraform
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Software Architect, you will design scalable systems, influence architectural decisions, and ensure the resilience and performance of the platform. You will collaborate across teams and provide technical guidance while driving the evolution of distributed systems within a high-volume sports data environment.
Top Skills:
.NetKafka
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Software Architect, you'll design and scale systems, influence architectural decisions, and ensure high-performance standards. Collaborate across teams to develop resilient, scalable solutions for real-time sports data and improve operational excellence.
Top Skills:
.NetKafka
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
