Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.
The FX application support group provides technical and business support for Citi’s Forex trading business. Products supported include G10 FX and FX Derivative products. The FX application is a business-critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce, Trade Processing, Risk & Derivatives.
In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai, Pune, Bahrain to ensure 24 x 6.5 coverage of the application.
As a member of the Support team – you will be required to provide on-site cover during EMEA hrs to cover business start-up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles and participate in disaster recovery testing.
Role Overview/What will you do:
Provide user support for mission critical trading system used by trading desks and operations.
Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Build and maintain technical support documentation.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Participate in application releases, from development, testing and deployment into production.
Perform post release checkouts after application releases and infrastructure updates.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Ensure all productions issues are logged and updated as per the Support team policies and procedures.
Effectively share information with other support team members and with other technology teams.
Key Skills and Experience required –
Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
Working knowledge of Python Scripting
Demonstrable track record of hands-on application support experience in a global market related business.
Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques and adopting AI.
Strong analytical skills & attention to detail
Positive attitude and keen to learn.
Good communication and interpersonal skills.
Ability to work under stress and time constraints.
Any Beneficial / Nice to have skills and experience:
Monitoring and Observability tools like ITRS, Grafana, Splunk
Job scheduling tool such as Autosys.
Issue tracking and reporting using tools such as Service Now
Knowledge/ experience of problem Management Tools.
Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH3
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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