Field Enablement Project & Tools Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

We are seeking a dynamic and experienced Field Enablement Project & Tools Manager to coordinate global Field Enablement initiatives within our organization. As a Field Enablement Project & Tools Manager, you will oversee the entire field enablement intake request process, manage the field events calendar, and implement projects from initiation to completion. 

You will oversee the selection, installation and provisioning of Enablement tools to optimize Field effectiveness and productivity. 
 
Your role will ensure effective collaboration with cross-functional teams, including Product Management, Product Enablement, Sales Enablement, Sales Operations, Revenue Management, Product Marketing and Revenue/ Field Org.

You will allocate tasks, coordinate agreed actions, and ensure completion to enhance overall sales effectiveness and business retention. Your strong facilitation and project management skills, attention to detail, and ability to manage complex timelines will be critical to the success of our Enablement efforts. 
 
Key Responsibilities: 

Manage and streamline the intake process for field enablement requests for onboarding and continuous learning programs. 

Collaborate with various stakeholders to gather requirements and prioritize initiatives.

Develop a structured system for evaluating and approving field enablement projects.

Oversee the field events calendar, ensuring alignment with overall business objectives.

Develop and execute end-to-end project plans for field enablement initiatives.

Work closely with cross-functional teams, including Success, SC, Renewals, Sales, Marketing, Product, Sales Ops and Enablement to ensure alignment with field enablement goals.

Allocate roles and responsibilities effectively, fostering a collaborative and results-driven environment.

Facilitate communication and coordination to ensure timely completion of agreed-upon actions.

Oversee the selection, installation and provisioning of Enablement tools to optimize Field effectiveness and productivity. 

Contribute to definition and collection of performance metrics
 
 

Qualifications: 

Proven experience (10+ years) in project management and team facilitation, preferably in a product introduction or new product development role.

Experience as a salesperson or supporting sales teams.

Strong understanding of product lifecycle processes and project management methodologies.

Excellent organizational skills with the ability to manage multiple projects simultaneously.

Exceptional communication and interpersonal skills, with the ability to work collaboratively across cross-functional teams.

Detail-oriented mindset and a commitment to delivering high-quality results.

Problem-solving skills with the ability to navigate complex challenges and drive solutions.

Experience in working with Sharepoint, Seismic, Salesloft, Allego, HubSpot, Mindtickle or similar is a plus. 

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.