Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Overview
We are seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President (SVP) of Customer Success for EMEA. This role is critical to enabling executive effectiveness across a complex, multi-country region and a customer-centric organization. The Executive Assistant will serve as a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.
Key Responsibilities
Executive & Regional Leadership Support
Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA
Manage a complex, dynamic calendar across multiple countries and time zones
Anticipate priorities related to customer engagements, regional leadership meetings, and global forums
Ensure the SVP is fully prepared for internal and external meetings with relevant briefings and materials
Customer Success & Stakeholder Coordination
Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations
Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams
Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness
Communications & Confidentiality
Handle sensitive regional, customer, and people-related information with the highest level of discretion
Draft and manage correspondence, presentations, and internal communications on behalf of the SVP
Support preparation of leadership updates, business reviews, and executive summaries
Operational & Business Management
Track action items, decisions, and follow-ups from regional leadership meetings
Support budget tracking, expense management, and purchase approvals as required
Coordinate international travel, visas, and itineraries across EMEA
Assist with planning regional offsites, leadership forums, and team events
Strategic & Project Support
Support cross-functional initiatives related to customer success, retention, renewals, and adoption
Assist with special projects, data gathering, and preparation of business insights
Help improve administrative and operational processes within the EMEA Customer Success organization
Qualifications
Required
Significant experience supporting senior executives (SVP, VP, or equivalent)
Proven ability to manage complexity across regions, cultures, and time zones
Exceptional organizational, prioritization, and problem-solving skills
Strong written and verbal communication skills
High level of professionalism, discretion, and trust
Preferred
Experience in Customer Success, SaaS, or enterprise technology environments
Familiarity with EMEA business practices and cultural nuances
Comfort working with senior leaders, customers, and external partners
Advanced proficiency in productivity and collaboration tools
Multilingual with English as the primary language and Spanish/German preferrred
Key Competencies
Proactive, anticipatory approach
Strong judgment and executive presence
Stakeholder and relationship management
Ability to operate effectively in ambiguity and fast-changing environments
Cultural awareness and adaptability
What Success Looks Like
Operates efficiently across EMEA with clear priorities and minimal friction
Customer and internal engagements are well-prepared and impactful
Regional leadership meetings are structured, productive, and action-oriented
The Executive Assistant is recognized as a trusted partner within the Customer Success leadership team
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
