Designs and leads enterprise ServiceNow implementations across ITSM, ITOM, HRSD, SecOps, GRC, and SPM. Responsibilities include platform architecture, scripting, workflow automation, integrations, CMDB design, security configuration, end-to-end delivery, Agile collaboration, audit support, and deployment in regulated environments. The role also provides technical leadership, ensures platform quality, and communicates effectively with stakeholders.
Essential • 8+ years of hands-on ServiceNow experience. • 5+ years in a ServiceNow Architect or Lead Developer capacity. • Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM). • Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o IntegrationHub o Service Portal / Employee Center o ATF o CMDB architecture • Strong experience with enterprise integrations (REST, SOAP, MID Server). • Demonstrated experience delivering end-to-end implementations (design through deployment). • Strong understanding of security model (ACLs, roles, domain separation). • Experience working in Agile environments. • Excellent written and verbal communication skills in English. • Ability to work in high-pressure, regulated environments. Desirable • ServiceNow Certified Technical Architect (CTA) or progress toward CTA. • Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC). • Experience in financial services or regulated industries. • Knowledge of DevOps and CI/CD pipelines. • Experience with ServiceNow Performance Analytics and Reporting. • Familiarity with cloud infrastructure and enterprise integration platforms. • Experience supporting audits and regulatory compliance initiatives
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What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
