SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager. This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement. You’ll serve as a key partner to both internal teams and external stakeholders, ensuring seamless execution and long-term success. Above all, you will be the customer’s trusted advisor at SwiftConnect — the single person they turn to for guidance, advocacy, and partnership across their entire lifecycle with us.
You’ll work cross-functionally with Portfolio Managers, Partners, and Product teams to drive adoption of SwiftConnect’s workplace access platform, helping enterprises modernize the way users move from the Street-to-Seat. This is a high-visibility role ideal for a self-starter with experience managing and growing complex enterprise accounts in a SaaS or workplace technology environment.
Key Responsibilities- Enterprise Account Management
Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close.
Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams
Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals.
Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth.
Host and support launch activities and renewal events for assigned accounts.
Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
Drive mobile credential adoption and user growth within each account, partnering with customers to increase active mobile user counts as a key expansion lever.
- Landlords & Base Building Systems
Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.
Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.
Transition landlords to CRE Portfolio Managers after agreement execution
- Strategic Relationships & Ecosystem Engagement
Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.
Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
Represent SwiftConnect at customer-facing events and industry engagementsCultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.
- Customer Interaction & Events
Conduct 6–8 high-quality meetings per week with enterprise customers, and partners
Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction
Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.
Account Operations & Internal Coordination
Maintain an accurate and up-to-date account expansion and renewal pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.
Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.
5+ years of experience in enterprise account management, customer success, or partnership.
Excellent communication and relationship-building skills.
Ability to manage multiple stakeholders and prioritize competing demands.
Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
Comfortable hosting events and client-facing engagements.
Highly organized, strategic thinker with a proactive mindset
