The role involves reviewing and refining customer service content, ensuring linguistic accuracy, and providing feedback for quality improvement. Conduct quality reviews and address systemic translation issues.
We are looking for experienced language professionals to support an ongoing project focused on reviewing and refining English (United Kingdom) customer service content. This role involves improving machine-translated materials to ensure accuracy, natural language, and alignment with project guidelines.
What you’ll do
Conduct second-pass quality reviews to ensure overall linguistic accuracy and consistency across batches.
Validate and calibrate severity assessments to maintain alignment with quality standards.
Identify systemic MT quality issues, including recurring error patterns, tone mismatches, and terminology inconsistencies.
Provide high-level qualitative feedback that directly contributes to final quality reporting and continuous improvement efforts.
Project details
Language: English (United Kingdom)
Content type: Customer service content (general)
Project duration: OngoingThis role involves intermittent work, with tasks assigned on an ad hoc basis throughout the year depending on client needs. Volumes and timing may vary.
Hourly rate: $36.86
Requirements
- Native proficiency in English (United Kingdom) and strong English skills.
- Experience in linguistic quality review, MT evaluation, or localization quality assurance.
- Strong familiarity with linguistic QA frameworks and error classification.
- Excellent attention to detail and a quality-focused, analytical mindset.
- Ability to work independently and provide clear, actionable quality feedback.
Top Skills
Linguistic Quality Assurance
Machine Translation
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves generating new business sales revenue through account planning and territory planning, developing relationships with C-suite clients, and overseeing client relationships while achieving sales targets.
Top Skills:
AISaaS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal AI Architect will lead AI-enabled transformation initiatives for enterprise clients, focusing on strategic advisory, implementation, governance, and optimization across various business domains.
Top Skills:
Agentic WorkflowsAIData AnalyticsKnowledge GraphMachine LearningNlqNluNow Assist SkillsServicenowSkill Kit
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role focuses on driving new business sales revenue through client relationship building, strategic planning, and leveraging AI in sales processes.
Top Skills:
Ai-Enhanced TechnologySaaS
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
