We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.
With over 3,000 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.
We’re looking for a Group Lead to join monday Service and drive the evolution of our AI resolution platform, shaping how support operations become autonomous at scale.
monday Service is one of the newest products we’ve brought to market. It has already shown exceptional traction and strong customer demand, and we’re now gearing up for the next stage of rapid growth. As we expand the team in London, we’re placing a strong strategic focus on AI-powered service automation to scale impact and accelerate adoption.
- 5+ years of experience in engineering leadership roles, including managing managers and scaling high-performing teams
- Strong product mindset with the ability to make decisions based on customer value, business impact, and measurable outcomes
- Deep customer-centric approach, experienced working closely with users or customer-facing teams
- Entrepreneurial spirit with a bias for action, ownership, and building from 0→1
- Experienced in complex software architectures within scalable, high-concurrency SaaS environments
- Skilled in attracting and developing talent, building strong engineering culture, and driving rapid team growth
- Able to break down complex requirements into clear, executable plans
- Excellent communication skills and empathetic leadership, thriving in a fast-paced environment
What monday.com can offer you:
- Opportunity to join a well-funded, publicly listed company with big ambitions and strong growth potential.
- Competitive salary, bonus, and equity incentive program.
- Private healthcare insurance, critical illness, and life insurance coverage.
- Receive pension contributions matched up to 7%.
- 50GBP/month towards a ClassPass membership.
- Buffet breakfast and lunch provided at the office, Monday to Thursday.
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
- Fun team events, socials and offsites.
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! We've been named "Best Place to Work" in the UK.
- A global, dynamic and passionate environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.
