Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
Who You Are:
You are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.
What You’ll Do:
As a EM for the Advisory Services, part of SailPoint’s Recurring Services team
, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. Within the first two months, you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. At the end of the first six months, you will be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio. At the end of your first year, you will combine the skills you have acquired to oversee your team manage the full scope of customer engagements, and you will demonstrate that you are a trusted advisors to customers, peers, and leaders to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals.
Responsibilities:
Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Serve as a point of contact for clients on issues and escalations
Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements
Perform end-to-end project management for customer engagements
Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
Requirements:
5+ years of professional experience at a Software, SaaS, or consulting company
3+ years of project management experience
· 1+ years of people management experience
· Exceptional mentorship and leadership skills with a passion for continuous improvement
· Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
· Excellent communication skills and extensive experience working with clients and partners
· Strong organizational and multi-tasking abilities
· Experience working with Sales to scope services projects for enterprise software
Must be fluent in Spanish and English, and additional languages are an added bonus
Travel: Ability to travel up to 15%
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
