EMEA Payroll Specialist I

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. 

Summary

The Payroll Specialist I’s primary responsibilities include full service payroll processing for the high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment.  The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem-solve for the client.  This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.

Responsibilities

• Provides outstanding payroll services support
• Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met
• Manage the timely resolution of customer issues, including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified
• Frequent direct customer contact – initiate and maintain client relationships
• Create and maintain standard operating procedures for the managed payroll clients
• Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meetings
• Provide training to newly implemented clients on Workday and OSV Payroll Processing
• Assist with the configuration of pay components and reports necessary for use by the client
• Assist with testing as applicable with newly implemented clients
• Interfaces directly with clients to identify/resolve all payroll processing issues
• Leads/supports special projects as assigned by Management
• Act as main point of contact through payroll deployments and cut over to managed services

Qualifications

Education/Certification Requirements

• Associate's degree

Required

• CIPP Certified Payroll Professional certification required (at time of hire or within 6 months)
• 3 Years + payroll experience

Preferred

• Strong customer service skills
• Ability to maintain professionalism when dealing with challenging customers
• Detail oriented with strong analytical skills
• Able to work independently in a team environment
• Strong written and verbal communication skills
• Able to build effective working relationships with team members from different functional areas
• Expert in MS Word & Excel.

Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.