The EMEA Benefits Manager will lead and manage benefits programs across multiple countries in the EMEA region, ensuring compliance and strategic alignment with global directives.
Location: London
About the role:
Cloudflare is looking for an EMEA Benefits Manager to join our global Total Rewards team. Reporting to the Director, Head of Global Benefits, you will serve as a subject matter expert and thought leader for benefits in our EMEA region, including UK, France, Germany, Portugal, Netherlands, Belgium, UAE, Sweden, Switzerland.
What you'll do:
Examples of desirable skills, knowledge and experience:
About the role:
Cloudflare is looking for an EMEA Benefits Manager to join our global Total Rewards team. Reporting to the Director, Head of Global Benefits, you will serve as a subject matter expert and thought leader for benefits in our EMEA region, including UK, France, Germany, Portugal, Netherlands, Belgium, UAE, Sweden, Switzerland.
What you'll do:
- Manage and lead existing benefit programs (e.g., health, dental, vision, disability, life insurance, workers comp, travel and accident, retirement and other plans) - including new plan implementation, end-to-end contracting, etc. - while aligning regional benefits strategy to the department's global direction.
- Work cross-functionally to introduce, maintain and improve end-to-end benefits management processes in the region and to harmonize policies and processes globally, where applicable.
- Ensure that all benefits programs are designed to resonate to hire and attract talent; reflect legal and business requirements; are competitive with our known benchmarking peers, and can be sourced locally (when needed).
- Lead the design of new benefit programs/proposals that align to Cloudflare's Global Benefits Strategy, new country expansion activities, market practice, benchmarking, and local regulatory/compliance requirements.
- Manage and monitor regional benefit program costs; develop and manage annual renewals, including associated annual regional budget and cost impact analysis; ensure programs evolve in line with headcount increases, market trends, employee needs and ROI.
- Review proposals with internal stakeholders to receive input and feedback on recommendations, including the taxability of proposed benefit programs.
- Collaborate with the Global Head of Benefits to design and implement effective structure for a new global/regional benefits broker and consultant model.
- Work closely with global benefits broker/consultant to perform regular benchmarking and analysis of current programs and comparison to firm's tech peers; monitor, measure, and evaluate performance of regional broker/consultant.
- Oversee the management of local/region vendor relationships (with EMEA Benefits Partner) and develop accountability measures to monitor vendor performance in the region to ensure compliance with local/regional regulations.
- Oversee time away program administration in the region; work with Global Time Away practice leader and Global Time Away consultant to set leave of absence policies and processes.
- Provide consultative support and act as a trusted advisor to Total Rewards, P&P, and Business leaders by effectively offering data-driven insights to inform future analysis and decisions on regional benefit initiatives.
Examples of desirable skills, knowledge and experience:
- Minimum of 12 years of direct benefit program management experience in a multi-country or global environment with multinational employers (including team management responsibilities)
- Proven ability to operate at a strategic level with adaptability to dive deep and pivot tactically as required
- Demonstrated expertise working within global benefits strategy development and program administration and governance.
- Detailed knowledge of employee benefit plan design in EMEA, including healthcare and pension schemes along with associated complexities of plan administration, associated payroll processes, country-level regulatory requirements, and benefits program taxability.
- Successful record of building internal and strategic vendor partnerships globally, driving program efficiency along with measuring and maintaining high levels of customer satisfaction.
- Demonstrated bias for action, program accountability, and extreme ownership; with the ability to work in a fast-paced environment with a high degree of autonomy through ambiguous phases of expansion and project development.
- Excellent project management and organizational skills, with great attention to detail and the ability to navigate across business units and critical business priorities.
- Possess sound personal judgment and global business acumen, with the ability to influence business leaders and to interface with all levels of the organization.
- Superb verbal and written communication skills, including the ability to present and discuss complex information to a diverse audience in a way that persuades others and enhances understanding.
- Proven abilities in vendor management, vendor accountability, and establishing effective partnerships with external service providers to ensure quality service is delivered to employees.
- Highly proficient in MS Excel, PowerPoint, Word and Google Suite (Sheets, Docs, Slides).
- Strong working knowledge of HR systems (i. e. Workday)
Top Skills
Google Suite
Excel
PowerPoint
Word
Workday
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