EDM Support Engineer

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

JOB PROFILE DESCRIPTION 

As an EDM Support Engineer at Kainos, you’ll play a key role in helping us deliver responsive, high-quality technical support to our external customers. You will collaborate closely with senior engineers and customer support consultants to investigate and resolve technical issues, contribute to internal documentation, and continuously improve your technical skills. 

This is an excellent opportunity for someone early in their technical career who enjoys solving problems, learning new technologies, and being part of a collaborative team. You’ll gain hands-on experience in cloud platforms, web services, and development environments while supporting real-world production systems. 

Your key responsibilities will also include: 

• Assist in troubleshooting and resolving customer-reported issues under guidance from senior team members. 

• Work with other support engineers to triage, document, and escalate complex issues. 

• Contribute to documentation and internal knowledge bases to share learnings and solutions. 

• Support internal testing, validation, and analysis of reported issues. 

• Participate in post-deployment services. 

• Learn and grow technical expertise in Workday Extend, cloud technologies (especially AWS), and web services. 

• Help improve service quality by identifying recurring issues and suggesting improvements. 

• Collaborate with team members on shared tasks and learn from mentorship opportunities. 

Minimum (essential) requirements: 

• Experience working with Cloud technologies preferably AWS. 

• Experience/Understanding of RESTful APIs and web service technologies (REST, SOAP). 

• Development experience in working with Java/Node JS languages. 

• Experience developing serverless AWS apps. 

• Experience working with CI/CD pipelines. 

• Experience developing & coding within agile delivery environments. 

• A strong customer service mindset with good communication and collaboration skills. 

• We all work in teams here in Kainos - a proven ability of strong team skills, including taking direction from others, is crucial.  

• Ability to deliver tasks within a given timeframe.  

• Willingness to adapt in a fast-paced, evolving environment. 

Desirable: 

• Obtained Workday HCM certification (valid). 

• Obtained Workday Extend certifications from an accredited body in your area of specialisation (must be valid). 

• Experience developing Workday Extend applications. 

• Experience in providing application support and solving low/medium and complex problems.  

• Have AWS certified Developer Associate certification. 

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. 

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. 

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.