eCommerce Business Development Coordinator

Competitive salary plus benefits.

"Let's find your role"

Do you want a new challenge in a growing, fast-paced environment? Are you passionate about E-commerce and customer experience? If so, this could be the perfect opportunity for you.
 

We are looking for an e-Commerce Business Development Co-ordinator to join our George.com Operations Team. In this role, you will play an integral part in shaping and delivering the George.com Returns strategy. You will analyse and lead change on how, when, and where customer orders are returned and refunded, identify opportunities to enhance the customer experience, and support the execution of initiatives that drive continuous improvement across our returns ecosystem. You will:

• Identify opportunities to enhance the George.com returns customer experience from initiation through to refund.
• Build strong relationships with cross-functional teams to enable step-change improvements and continuous development initiatives.
• Drive project execution, tracking performance against KPIs and business cases.
• Maintain accurate project documentation to ensure timely, on-budget delivery.
• Lead industry proposition reviews to benchmark service levels and monitor competitive trends.
• Support day-to-day decision-making on propositional changes and update system settings as required.
• Create and maintain a comprehensive suite of performance metrics across George.com Returns, driving visibility and accountability across relevant teams.

"Let's find out about you"

• Experience in eCommerce or logistics is desirable.
• Comfortable working with large datasets, analysing performance, and identifying trends.
• Proven ability to execute development projects aligned to strategic business objectives.
• Skilled at building collaborative relationships and influencing across a large cross-functional network.
• Able to provide clear and concise insight-led recommendations.
• Strong written and verbal communication skills.
• Comfortable working in ambiguity and collaborating across functions to develop innovative solutions.
• Project management training is desirable but not essential.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves