Early Engagement Specialist (Mandatory Travel experience)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

It is the responsibility of an Enterprise Early Engagement specialist to ensure the best possible start to a new customer whilst onboarding with GBT.
The role will be supporting our SME Global EMEA Commercial team.

What You'll Do:

• Engagement with prospect through final stages of sales process
• Internal alignment post award including a review of servicing and sold products
• Being accountable to Customer implementation readiness, implementation success and post go live trading.
• Creation of project plan, taking into consideration activities undertaken from Sales ,Account Management and Implementation.
• Task of onboarding – to manage expectations of the client and highlight project risk to internal stakeholders.
• Clear practical guidance of the customer expectation. To help with change management if needed. For example, change to OBT, new policy
• EE Support implementations and manages the clients through the first 90 days in collaboration with CGM
• Full handover to CGM and Head Of Account Management including tracking against forecasted transactions
• Sign off from Client on implementation satisfaction

What We're Looking For:

• Creation and tracking of client projects, keeping external and internal clients updated.
• Gather and share best practices across Customers, CGM team and Business Managers
• Adapt communication style to ensure you engage with both internal and external customers
• Facilitate, compile and oversee execution of actions plans
• Actively tracking time used for ongoing Client, CGM and Business Manager Support.
• Ability to understand and support implementation of new products and services
• Demonstrate good financial competence and analytical skills
• Proficient in Excel, Word, PowerPoint
• Using existing travel knowledge and also GBT knowledge to guide prospects through
• implementation
• Frequent client facing meetings would be a requirement
• Excellent Customer Service Skills
• Excellent verbal & written communication skills to provide outstanding customer service
• Excellent organizational skills
• Proficient in Excel, Word, PowerPoint
• Ability to understand and support implementation of new products and services
• Demonstrate good financial competence and analytical skills
• Ability to work in a team environment
• Ability to work effectively with both internal and external customers
• Ability to manage multiple priorities and good time management skills via a database
• Customer Obsession
• Proficiency in a second language is advantageous but not essential.

This role is based in the UK but will support global customers specifically EMEA and NORAM.

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!