Technical Documentation Strategist

Your role at Dynatrace
As a Technical Documentation Strategist, you'll ensure that Dynatrace users find the right information at the right time in the right way.
Your main focus will be Dynatrace Documentation, but you'll draw on your experience in enterprise-grade content strategy and tooling to think beyond silos and channels. Your work will reflect a holistic view of the user journey across self-service knowledge. You understand what different users need and how we can evolve our resources to support them best.
You'll work together with other passionate, approachable team members to achieve the best possible results for us and our users.
Your passion to develop modern, comprehensive, and journey-oriented knowledge for a range of technical end users will help to drive forward strategy and create impactful change. Together, we'll empower users to solve problems independently - grounded in efficient internal processes and structures.
You will:

• Drive the roadmap for self-service knowledge, specifically documentation.
• Oversee continuous improvement of technical documentation, ensuring it's clear, concise, comprehensive, and accessible-creating a next-level experience that caters to our user's diverse needs.
• Develop and oversee information and content strategies for contributors, ensuring processes allow for increased efficiency and quality.
• Promote user-centric, cross-channel thinking.
• Support information strategy initiatives and balance the big picture and actionable, well-defined increments.

What will help you succeed

• 2+ years of product management experience in a B2B software product environment and 3+ years of experience aligned with technical writing.
• Experience in defining and executing strategy and governance for software documentation.
• You are a creative self-starter who can envision a future for enterprise software documentation above and beyond what we can do today.
• Passion for devising enterprise-grade strategies and roadmaps for technical documentation.
• You start with the "why" behind your strategy to motivate and inspire.
• You understand docs-as-code and are itching to use new technologies (LLM, gen AI) to take our experience ecosystem to the next level and let content contributors focus on what they do best.
• By leveraging your hands-on technical expertise, you draw insightful conclusions validated by customer analytics, ensuring consistent results amidst diverse contributors and stakeholders.
• You excel in engaging with both internal and external stakeholders, articulating your vision and plans.
• You are familiar with Markdown.
• You understand technical topics such as software intelligence, cloud technologies, artificial intelligence, application security, and SaaS.
• You enjoy sharing your knowledge and skills with other team members and learning from others.
• You're willing to push the envelope and engage stakeholders to try new things, balanced by a love of metrics that support your work.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation Data

• We offer only a contract of employment and a hybrid working setup with 2/3 days per week in the office.
• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Base salary range - starting from 16.300 PLN gross per month