The role proactively assesses the threat picture across the UK, Europe, the Middle East and Africa (MEA) and Asia Pacific (APAC) and establishes an appropriate security posture through risk-based physical and educational mitigation strategies. It collaborates with counter-terrorism agencies, national intelligence and security agencies, Regional Security Officers at US embassies and consulates, and the Foreign and Commonwealth Office. Responsibilities include completing and guiding hotel security risk assessments via the Global Risk Assessment (GRA) process, advising on internal threat levels and supporting physical-security design for hotel pre-openings. The role allocates resources according to risk across specialist training, operational support, auditing, security investigations and liaison with local enforcement authorities. It analyses security and threat data to prioritise higher-risk hotels and also undertakes projects directed by the Senior Director of Global Intelligence or Vice President Safety and Security EMEA, or Vice President of Global Safety & Security to improve safety and security services across the Hilton Worldwide portfolio. The role involves international travel within the EMEA and APAC regions to directly support hotel operations.
ResponsibilitiesPlanning Activities 25%
• Evaluates the effectiveness of security policies in reducing claims at each hotel to minimise direct and indirect costs.
• Develops specialist management training in security and counter-/anti-terrorism for managers, together with other security training for hotel staff.
• Revises procedures, policies and processes to reflect new or amended UK, European, MEA and APAC regulatory requirements.
• Reviews regional needs and identifies hotels requiring appropriate resources and support to develop and implement their security management systems.
Organising Activities 25%
• Provides technical advice on security measures and equipment for hotel capital projects and liaises with relevant departments.
• Advises hotels on security responses to increased threat levels in liaison with the Senior Director of Global Intelligence and and Vice President Safety & Security EMEA.
• Completes site-level security risk assessments using a risk-based approach.
• Supports teams as part of area crisis-management and business-continuity plans.
• Coordinates special projects as directed by the Senior Director of Global Risk Intelligence.
• Contributes to project work to support the Senior Director of Business Continuity and Crisis Management and the Senior Director for Global Safety and Security Compliance
• Monitors and advises on Team Member travel and provides the necessary guidance and support to include third party security provision services for high risk areas and review accommodation security arrangements.
• Supports risk management (insurance team) on terrorism insurance requests.
Directing Activities 35%
• Follows up on the hotel audit program to ensure compliance within agreed timescales.
• Advises Directors of Safety & Security on auditing security measures across the portfolio.
• Liaises with relevant enforcement authorities and intelligence agencies on security matters in each country and region.
• Directs hotels in managing security matters and implementing security policies that support Hilton security strategies.
• Manages effective hotel-level partnerships with New Openings and Transitions team, Engineering Operations, Architecture & Construction, Human Resources and Hotel Operations on security matters.
• Provides risk-based technical advice on security equipment to protect guests, Team Members and assets.
• Supports Senior Director of Global Risk Intelligence in management and enhancement of various intelligence collection vendors, platforms, and tools.
Controlling Activities 15%
• Delivers projects, initiatives, policies and procedures for hotels across EMEA and APAC.
• Ensures compliance with applicable security-related requirements across the UK, Europe, MEA and APAC.
• Maintains current knowledge of new and revised UK, European, MEA and APAC legislation and guidance, while sustaining personal professional development.
• Assesses performance against standards, determines whether hotels are on track to meet security goals, and takes corrective action where required.
• Enforces policies and procedures that improve the overall operation and effectiveness of the security organisation.
• Reviews and adjusts activities and expenditure throughout the financial year to maintain cost control.
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Performs other duties assigned in relation to the essential functions of the department.
• Undertakes any and all other job duties as required.
Direct Reports
• No direct reports
QualificationsSuccess in this role will demonstrate itself through the following attributes and skills:
• Ability to make high-level, risk-based decisions independently, complete in-depth investigations and act as a security subject-matter expert across the UK, Europe, Middle East and Africa.
• Commitment to completing required training and proactively identifying personal and professional development needs.
• Professional conduct consistent with the expectations of international governing bodies.
• Ability to communicate regularly with team members and support their development by identifying training, development and operational support needs.
• Ability to travel frequently across Europe, the Middle East, Africa, and Asia to support hotel operations and security assessments.
• Ability to prepare for and participate in the annual performance appraisal process.
• Effective time management and a risk-based approach to allocating time across hotels and project work.
• Supervisory skills.
Preferred Criteria
The following attributes and skills would also be preferred:
• MSc, BSc or diploma in Security Management, Counter Terrorism or a related security discipline.
• Current connectivity to security and intelligence and counter terrorism agencies.
• Knowledge or experience with open-source intelligence collection.
• Knowledge or experience with geospatial intelligence collection.
Required Qualifications and Experience
• Minimum Education: College level diploma in security related subject
• Specific Experience: Holding a current position in a relevant security-management position, including service with one or more of MI5, MI6, the Police, NaCTSO or Homeland Security, and detailed knowledge of counter- and anti-terrorism, security risk assessment, and security and counter-terrorism strategy.
• Management Experience: Senior security-management and supervisory positions, including independent risk-based decision-making, investigations, training, auditing and regional operational support.
• Licences or Certificates Required: Developed Vetted status.
• Additional Requirements: Ability to support hotels and projects across the UK, Europe, Middle East and Africa and Asia Pacific using a risk-based approach.
• Other Criteria: Ability to liaise professionally with government, diplomatic, enforcement and counter-terrorism stakeholders.
Preferred Qualifications and Experience
• Education: MSc, BSc or diploma in Security Management, Counter Terrorism or a related security discipline.
• Specific Experience: Processing of real time intelligence data, analysis and advice on business relevant mitigation strategies.
• Professional Membership: Membership of a relevant professional body, for example MSyI.
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How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
