In your role as Director, Professional Services (PS), you will act as the Head of Program Management & Solution Maintenance, holding a critical global leadership position within the PS organization. You will manage and scale high-performing global teams across program delivery and service operations while ensuring strategic alignment with HERE’s top-tier enterprise and automotive clients.
This role carries dual responsibilities:
- Lead the Professional Services Program Management Office (PMO) to ensure seamless execution and governance across the entire customer-facing delivery portfolio. This includes also leading a team of project and program managers and being accountable for successful delivery of customer projects, maintaining timelines, scope, budgets, and quality standards.
- Manage the Solution Maintenance and Operations business, with full P&L accountability and operational oversight, including 24/7 infrastructure and system support services.
Key Responsibilities
Global Program Management Leadership
- Lead and evolve the global Program Management function, standardizing delivery methodologies, governance frameworks, and execution tools.
- Oversee a diverse portfolio of global programs, ensuring on-time, on-budget, and in-scope delivery—particularly within the automotive domain.
- Collaborate with cross-functional stakeholders—Sales, Product, Engineering, and Customer Success—to ensure end-to-end alignment across programs and strategic accounts.
- Manage, coach, and develop a high-impact global team of program managers, with an emphasis on automotive OEM engagements and software-driven vehicle systems.
- Serve as the executive escalation and governance authority for priority and escalated programs.
Solution Maintenance and Operations Leadership
- Lead the global Solution Maintenance and Operations function, delivering high-reliability support and infrastructure operations for live HERE deployments.
- Own and manage the full P&L for the Maintenance & Operations business, including budget accountability, cost management, and revenue contribution.
- Ensure the successful delivery of long-term maintenance contracts, including 24/7 live system support, service monitoring, and compliance with service-level agreements (SLAs).
- Maintain operational excellence in supporting critical systems, especially those integrated into in-vehicle infotainment, embedded navigation platforms, and connected vehicle services.
- Drive continuous improvement through innovation, automation, and analytics in service delivery and operations.
Who are you?
- 15+ years of progressive experience in enterprise program delivery, service operations, or technology consulting, including 5+ years in senior leadership roles managing global functions.
- Extensive expertise in the automotive industry, including direct experience with in-vehicle navigation systems, infotainment platforms, digital cockpit systems, and embedded software delivery for OEMs or Tier-1s.
- Strong knowledge of IT infrastructure, cloud technologies, networking, and security solutions.
- Proven ability to lead large global teams and deliver multi-million-dollar programs in a complex, customer-centric environment.
- Experience with full P&L ownership, including financial planning, forecasting, and commercial performance management.
- Strong command of delivery methodologies (Agile, Waterfall, SAFe), service management frameworks (e.g., ITIL), and enterprise governance models.
- Outstanding communication, negotiation, and stakeholder engagement skills, including experience interfacing with senior automotive executives.
- PMP, PgMP, ITIL, or equivalent certifications preferred.
- Willingness to travel internationally (~10–20%) to support customers and internal operations.
What We Offer
- A Director-level leadership role with strategic impact across HERE’s global customer operations
- The opportunity to shape the future of vehicle-centric digital services and operational excellence
- Competitive compensation package with bonuses, equity opportunities, and career growth potential
- A collaborative, innovation-driven culture within a world-class technology organization
Take the lead in delivering HERE’s most strategic programs and services—powering connected mobility experiences for a safer, smarter, and more efficient world
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable.
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Who are we?
HERE Technologies is the world’s leading location data and technology platform company. Our mission is to enable a digital representation of the physical world to radically improve how people, goods, and services move. Through our Professional Services division, we deliver tailored geospatial and mobility solutions to global enterprises across key sectors, with a special focus on the automotive industry, where we power next-generation in-vehicle experiences through embedded navigation, infotainment, and driver assistance technologies.
