The Director of Product Management is responsible for sales strategy, managing customer relationships, pipeline management, and cross sales growth. They design strategies, analyze customer businesses, and negotiate agreements while overseeing team talent and ensuring client satisfaction.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management
Overview• Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving cross sales goals to drive market share, volume and revenue growth• Leads and manages existing customer relationships, and works to identify opportunities and customer needs• Aligns with technical account management function to ensure client satisfaction with products• Acts as escalation point for client concerns• Partners with customers to deliver aligned solutions against the PTS roadmap and comprehensive consulting support• Responsible for pipeline management at the account level
Responsibilities• Delivers against cross sale and net revenue targets • Designs strategies, messaging and proposals for customers • Analyzes the customer's business through profitability modeling financial forecasting and competitive analysis • Manages key customer relationships • Develops and implements cross sale plans including business development, marketing and product management • Partners with the customer to establish, execute and report progress against annual business plans • Negotiates and executes on the customer agreement process • Identifies and recommends products to enhance the customers' profitability • Helps identify and coach talent within the TAM and product organisations
Experiences• In depth experience executing and managing cross sales strategies for numerous complex or large accounts• in depth experience in managing clients• Taken a lead role in a customer negotiations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management
Overview• Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving cross sales goals to drive market share, volume and revenue growth• Leads and manages existing customer relationships, and works to identify opportunities and customer needs• Aligns with technical account management function to ensure client satisfaction with products• Acts as escalation point for client concerns• Partners with customers to deliver aligned solutions against the PTS roadmap and comprehensive consulting support• Responsible for pipeline management at the account level
Responsibilities• Delivers against cross sale and net revenue targets • Designs strategies, messaging and proposals for customers • Analyzes the customer's business through profitability modeling financial forecasting and competitive analysis • Manages key customer relationships • Develops and implements cross sale plans including business development, marketing and product management • Partners with the customer to establish, execute and report progress against annual business plans • Negotiates and executes on the customer agreement process • Identifies and recommends products to enhance the customers' profitability • Helps identify and coach talent within the TAM and product organisations
Experiences• In depth experience executing and managing cross sales strategies for numerous complex or large accounts• in depth experience in managing clients• Taken a lead role in a customer negotiations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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