Director of Product Design

About the role:

As the Director of Design for the Forter Trust Platform, you will be a pivotal leader in shaping the user experience of our multi-product platform for the AI era. You will be responsible for the overall design vision, strategy, and execution across our platform, ensuring a cohesive, intuitive, and impactful experience for our impressive customers. You will lead and inspire a talented team of designers, collaborating closely with product management, engineering, and analytics to deliver world-class design solutions that empower businesses to build trust in every digital interaction. This role demands a deep understanding of user-centered design principles, exceptional leadership skills, a passion for complex problem-solving, and the ability to translate intricate technical concepts into elegant and user-friendly interfaces.

What you'll be doing:

• Define and Champion the Design Vision: Establish and evangelize a clear and compelling design vision for the Forter Trust Platform, aligning with business goals and user needs.
• Lead and Inspire the Design Team: Recruit, mentor, and develop a high-performing team of UX/UI designers, fostering a culture of collaboration, innovation, and excellence.
• Drive the Design Strategy and Execution: Oversee the entire design process, from user research and concept development to wireframing, prototyping, and visual design, ensuring high-quality deliverables across all touchpoints.
• Collaborate Cross-Functionally: Partner closely with Product Management, Engineering, Data Science, and other stakeholders to understand product requirements, technical constraints, and business objectives, ensuring design solutions are feasible and impactful.
• Establish and Maintain Design Standards: Develop and maintain a consistent design language, style guides, and component libraries to ensure a unified and scalable user experience across the platform.
• Advocate for the User: Champion user-centered design principles and methodologies, ensuring that user needs and feedback are deeply integrated into the design process.
• Conduct and Oversee User Research: Plan, conduct, and analyze user research activities, including interviews, surveys, usability testing, and competitive analysis, to gain deep insights into user behaviors and needs.
• Iterate and Optimize Designs: Continuously iterate on designs based on user feedback, data analysis, and evolving product requirements, striving for optimal usability, accessibility, and engagement.
• Communicate Design Concepts Effectively: Clearly and persuasively communicate design concepts, rationale, and user insights to stakeholders across the organization.
• Stay Abreast of Industry Trends: Continuously research and stay informed about the latest design trends, technologies, and best practices, bringing innovative ideas to the Forter Trust Platform.
• Measure and Analyze Design Impact: Define and track key design metrics to measure the effectiveness of design solutions and identify areas for improvement.

What you'll need:

• Proven experience (8+ years) in UX/UI design, with significant experience (5+ years) in a leadership role managing design teams for complex enterprise SaaS platforms.
• A strong portfolio showcasing exceptional visual design skills, user-centered design thinking, and a deep understanding of interaction design principles.
• Demonstrated ability to define and implement design vision and strategy across a complex product ecosystem.
• Excellent leadership, communication, and collaboration skills, with the ability to inspire and influence cross-functional teams.
• Deep understanding of user research methodologies and the ability to translate research findings into actionable design insights.
• Proficiency in industry-standard design tools (e.g., Figma, Sketch, Adobe Creative Suite) and an opinion and early experience in leveraging AI design tools for acceleration.
• Experience working in an agile development environment.
• A passion for creating intuitive and impactful user experiences for complex technical products.
• Strong analytical and problem-solving skills.
• Experience designing for enterprise users and understanding their specific needs and workflows is highly preferred.
• Familiarity with data visualization principles and the ability to design effective data-rich interfaces is a plus.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.