About Toast:
Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love.
About this roll* (Responsibilities):
Toast International is one of Toast’s big bets as we aim to continue to expand our footprint across key markets. Currently operating in Canada, UK and Ireland where we have made strong progress and been able to triple the business consistently and have ambitious plans for further expansions, positioning International as a critical growth engine for Toast's future. As the Director of International Operations, you will partner with cross-functional leaders to execute on our go-to-market strategy to continue to drive growth and efficiency within established Horizon 1 and 2 markets.
Reporting to the Vice President of International, this candidate will analyze our current market opportunities, build & present financial models, and work with teams across the company – from Sales, to Onboarding, to Customer Care and more – to specialize the customer journey for international customers, helping to turn Toast into a global company.
Key responsibilities:
- Lead strategic projects across international markets, ensuring clear goals, cross-functional alignment, and timely execution.
- Analyze market trends, customer behavior, and internal performance data to identify growth opportunities and shape strategy.
- Build and manage financial models to support decision-making on customer segments, pricing, and investments across existing International markets.
- Support the VP of International by identifying key insights and shaping strategic narratives; own the development of materials that align stakeholders and inform senior executives.
- Coordinate and prepare recurring updates for senior stakeholders—gathering inputs, aligning cross-functional teams, and clearly communicating progress, risks, and asks to drive accountability and transparency.
- Work closely with teams across sales, onboarding, customer care, product, and legal to coordinate planning, share learnings, and remove roadblocks.
Do you have the right ingredients*? (Requirements):
- Strong strategic and analytical thinking, with the ability to synthesize complex information, identify critical insights, and shape business decisions that deliver meaningful impact.
- Demonstrated success in partnering with senior executives—earning trust through strong judgment, clear communication, and consistently high-quality execution on high-stakes projects.
- Results-driven and highly accountable, with a strong sense of ownership and urgency in driving projects from strategy through to implementation.
- Strong business acumen and commercial awareness, with the ability to connect operational execution to customer impact and overall business value.
- Curiosity and external orientation, with a habit of benchmarking against best-in-class operators and bringing fresh ideas and insights into the business from the broader markets.
Our Spread* of Total Rewards:
- 25 days paid holiday
- Sabbatical opportunity after five years
- Professional development programs
- Commitment to employee wellbeing through resources such as a quarterly wellness stipend and mental health benefits
- Various peer and company recognition programs
- Group personal pension
- Private medical and dental cover
- Paid parental leave
- Subsidized backup childcare
*We love a great bread/food pun
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
