Director, Global Billing & Collections Operations

Your role at Dynatrace
Dynatrace is seeking a proven and dynamic leader to serve as a Global Process Owner for our Billings & Collections Operations. You will be responsible for the strategic design, governance, and continuous improvement of the Global Billings and Collections processes. This role ensures operational efficiency, compliance, and customer satisfaction whilst driving standardization, automation, and transformation initiatives across all regions and business units.
The ideal candidate will have extensive experience in Billings & Collections management coupled with the ability to make lasting changes, have strong analytical skills, and the ability to lead large global teams.
Hybrid and remote working are both considered.
Responsibilities
Global Policy Management:

• Develop, implement, and maintain standardized global policies and procedures, to deliver efficiency and accuracy
• Ensure alignment with local regulatory, tax & Business requirements
• Educate employees and stakeholders on policy updates and best practices
• Develop and execute a global strategy to optimize cash flow, reduce DSO, and improve customer experience, whilst aligning with Corporate Finance goals

Process Ownership & Optimization:

• Act as the global point of contact for Billings & Collections process matters across business units and regions
• Identify and implement process improvements to enhance efficiency, accuracy, and user experience
• Drive root cause analysis and resolution of billing disputes and collection delays
• Collaborate with cross-functional teams within the business to streamline workflows

Technology & Systems Oversight:

• Ensure optimal configuration and integration for Billings systems, leveraging automation where possible
• Lead global transformation initiatives, including Billings platforms & Collections tool implementations
• Partner with IT and vendors to troubleshoot issues and implement enhancements

Compliance & Risk Management:

• Ensure processes comply with local, regional, and international tax regulations and contractual obligations
• Lead internal audits and support external audits related to Billings & Collections
• Maintain adherence to SOX controls and other regulatory requirements

Reporting & Analytics:

• Establish and monitor KPIs, SLAs and internal controls to ensure accuracy, timeliness, and compliance
• Use data insights to drive cost-saving initiatives and policy/process adjustments

Stakeholder Collaboration:

• Cultivate strong partnerships with regional finance teams, regional sales leaders and partner organization, and strategic customers
• Act as a trusted advisor to internal stakeholders, ensuring billing and collections processes support business needs
• Facilitate regular cross-functional forums to align on priorities, share insights and resolve pain points.

Team Leadership:

• Provide leadership and guidance to regional Billings & Collections Managers to ensure consistency and compliance
• Drive change management initiatives to support adoption of new tools and processes
• Foster a culture of continuous improvement and customer-centricity

What will help you succeed

• Significant experience leading Billings & Collections teams, with at least 5 years in a global leadership role
• Proven experience in leadning process transformation, automation, and change management
• Experience designing and operating effective internal controls
• Excellent knowledge of global Billings & Collections processes and regulations
• Demonstrated ability to manage multiple competing priorities in a fast-paced environment
• Excellent analytical, communication, and stakeholder management skills
• Excellent verbal and written communication skills essential; must be comfortable connecting with and communicating with individuals at all levels of the organization and in every region in which we operate
• Proven ability to lead cross-functional initiatives and manage change
• Experience working in a global, matrixed, and multicultural environment
• Detail-oriented with a focus on accuracy

Other information

• This role will require occasional travel to regional offices globally
• Flexible working hours required to accommodate global time zones
• Hybrid or remote considered
• Package to include bonus and equity

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.