Position Summary:
The Director of Customer Solutions Engineering is responsible for ensuring that customer technical requirements are effectively translated into engineering services execution across the AIS organization.
Reporting directly to the CEO, this leader serves as the primary bridge between customer technical requirements and the engineering services organization. The role directs and aligns Applications Engineering, Design Engineering, Signal Integrity, Power Integrity, Simulation Engineering, CAM, and related technical disciplines to ensure customer requirements are accurately interpreted, prioritized, and deployed.
In addition to customer requirement ownership, this position is responsible for the performance, responsiveness, and effectiveness of the engineering services organization. The Director drives continuous improvement of engineering processes, resource deployment, communication, cycle times, and service delivery to ensure AIS consistently meets or exceeds customer expectations.
This role does not own product strategy, technology roadmaps, or product development direction. Instead, it is accountable for ensuring that engineering services are organized, aligned, and capable of successfully executing against customer requirements and business commitments.
Key Responsibilities
Customer Technical Requirements Leadership
- Serve as the executive owner of customer technical requirements across AIS.
- Develop a deep understanding of customer design requirements, performance expectations, qualification criteria, technical challenges, and deployment objectives.
- Translate customer technical requirements into actionable priorities across Applications Engineering, Design Engineering, Signal Integrity, Power Integrity, Simulation Engineering, CAM, and supporting engineering functions.
- Ensure customer requirements are consistently interpreted and executed throughout the engineering services organization.
- Establish disciplined processes to maintain alignment between customer requirements and engineering execution.
- Drive accountability for successful execution of customer commitments.
- Serve as the escalation point for technical requirement conflicts, prioritization decisions, and cross-functional execution challenges.
Engineering Services Operational Excellence
- Own the performance and effectiveness of the engineering services organization.
- Drive continuous improvement in engineering responsiveness, technical support, communication, throughput, and execution quality.
- Improve engineering cycle times from customer engagement through design completion and release.
- Identify and eliminate organizational bottlenecks impacting customer responsiveness and project execution.
- Establish performance metrics focused on cycle time, quality, responsiveness, resource utilization, and customer satisfaction.
- Champion automation, standardization, and digitalization initiatives that improve scalability and operational efficiency.
- Build engineering service delivery models capable of supporting growth without proportional increases in headcount.
Functional Leadership & Alignment
- Provide leadership direction for Applications Engineering, Design Engineering, Signal Integrity, Power Integrity, Simulation Engineering, CAM, and related customer-facing technical functions.
- Establish customer-driven priorities, objectives, and execution expectations.
- Direct discipline leaders toward achieving customer commitments and organizational goals.
- Hold functional leaders accountable for execution performance, responsiveness, quality, and technical support effectiveness.
- Ensure all engineering disciplines operate as an integrated customer solutions organization.
- Lead regular operating reviews focused on customer deliverables, engineering performance, resource deployment, and execution readiness.
Cross-Functional Business Integration
- Ensure alignment between engineering services and other business functions including Program Management, Manufacturing, Quality, and Operations.
- Drive effective communication and coordination across organizational boundaries.
- Ensure engineering execution supports broader business objectives and customer commitments.
- Remove organizational barriers that negatively impact customer outcomes.
Global Resource & Capacity Management
- Align engineering capacity and capability with customer demand and growth requirements.
- Optimize deployment of global engineering resources to support customer responsiveness across regions and time zones.
- Partner with organizational leaders on workforce planning, capability development, and succession planning.
- Build a globally diversified engineering organization capable of delivering consistent customer support and technical execution.
Leadership Expectations
The successful candidate will:
- Champion customer technical requirements throughout the organization.
- Lead with accountability, urgency, and operational discipline.
- Drive alignment across multiple engineering functions.
- Balance customer expectations with execution realities.
- Foster a culture of responsiveness, collaboration, and continuous improvement.
- Build scalable engineering service capabilities that support long-term business growth.
- Influence organizational priorities and resource allocation to maximize customer success.
