Director, Account Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
Overview
Mastercard Greece is looking for an Account Manager, Director to shape and drive the commercial strategy as well as become the focal point on the relationship with key financial institutions in Greece, Malta and Cyprus. The ideal candidate is a commercially savvy, results-driven professional who brings a blend of strategic thinking, customer obsession, and an entrepreneurial mindset. You should enjoy working in fast-paced environments, navigating complexity with ease, and are passionate about innovation.
Role
Become a strategic partner to clients, developing a deep understanding of their business models, priorities, and challenges to deliver tailored solutions that drive mutual growth.
Own the client relationship from A to Z, ensuring high-impact engagement, flawless delivery, and satisfaction -customer centricity is critical.
Drive sales targets and objectives by promoting the adoption of innovative products, services, and platforms.
Responsible for day-to-day account activities, including administrative and operational issues
Develop and execute account plans aligned with customer objectives and business strategy, ensuring revenue growth, market share, and customer success.
Lead cross-functional collaboration with internal teams (e.g. product, marketing, operations, legal) to develop integrated, client-focused solutions, ensure seamless execution and resolve issues frictionlessly.
Identify and pursue new opportunities, expanding Mastercard's footprint across existing and new lines of business.
Monitor market trends and competitive dynamics, translating insights into actionable strategies that position Mastercard as the partner of choice.
Leverage Mastercard's global assets and capabilities, including brand, technology, and data insights, to deliver differentiated value to clients.
All About You
The ideal candidate for this position should have/be:
A degree in Business, Finance, Engineering or Law; an advanced degree (MBA or equivalent) is not necessary, but will be considered a plus
Proven experience in strategic account management, business development, or consultative sales -ideally in payments, banking, fintech, or a technology-driven industry
Good understanding of the local payments landscape and broader financial services ecosystem
Strong commercial acumen with the ability to interpret data, build business cases, and negotiate value-based solutions
Excellent communication and presentation skills in both Greek and English
Ability to operate with agility, drive alignment across teams, and execute with discipline
A collaborative, team-oriented mindset, and a passion for customer success
Entrepreneurial energy, resilience, and a drive to make an impact
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.