Digital Strategy and Innovation Manager

End Date

Thursday 27 March 2025

Salary Range

£70,929 - £78,810

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Join Lloyds Banking Group as a Digital Strategy and Innovation Manager. Are you passionate about the shaping the future of mobile banking? We’re on the lookout for an innovative, customer-centric individual to join our team and redefine how we connect with customers; helping us revolutionise our app experience by showcasing the best of the bank and beyond!

Job Description

JOB TITLE: Digital Strategy and Innovation Manger

LOCATION(S): London, Belfast, Leeds, Halifax, Bristol, Birmingham, Manchester, Glasgow, Chester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub.

We support agile working, click here for more information on agile working options.

About this opportunity:

This is an opportunity to lead initiatives that will expand the app experience beyond retail products and financial services, leveraging internal capabilities as well as exciting Fintech partnership opportunities.

In this role, you’ll grow and learn in an environment that truly recognises the importance of delivering positive outcomes for customers and re-imaging the future of mobile banking, developing the vision and enabling a bold transformation.

You’ll be part of a team dedicated to solving customer problems through innovative solutions, emerging technologies and new partnerships.

This team is also responsible for deciding the treatment and strategic outcomes for our groundbreaking ‘Connected Families’ strategy.

Day to day responsibilities include:

• Understanding customer needs through data, research and insights

• Working collaboratively across the business to solve complex customer problems

• Defining the end state vision to transform our app experience

• Influencing diverse stakeholders through compelling storytelling

• Delivering through other to bring our vision to life

From finding new ways to meet old needs to uncovering new needs that haven’t yet been met, you’ll have an integral role to play in expanding our app experience!

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn and thrive.

What you’ll need:

• Strategic Influence & Stakeholder Management – Building partnerships and working collaboratively with others to meet aligned objectives. ​​​​​​​You will need to anticipate and balance the need of multiple stakeholders when making decisions.

• Customer Centric Mindset​ – Deep understanding of customer needs and behaviours, with a track record of designing and delivering solutions to enhance customer experience and engagement.

• Manages Ambiguity & Effectively Challenges - Operates effectively even when things are not certain or the way ahead is not clear. ​​​​​​​Makes good and timely decisions that keep the organisation moving forward, knowing when to push ahead and when seek opinions. ​​​​​​​Communicates with a clear understanding of the unique needs of different audiences.

Desirable

• Advanced level proficiency in creating presentations and building decks using PowerPoint or similar tools

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.