As a Digital Solutions Engineer at ZEISS, you will provide technical support, manage software installations, support sales, and collaborate with internal teams and customers to ensure quality service.
- Join ZEISS as a Digital Solutions Engineer
- Deliver remote and telephone support to customers and internal teams
- Diagnose software application issues and network connectivity problems
- Perform software upgrades and maintain detailed CRM records
- Provide expert application support for ZEISS digital solutions
- Partner with the Sales Team to provide technical input during customer meetings and tender processes
- Review quotations for technical accuracy
- Attend customer meetings to support the sales cycle
- Manage and coordinate the installation and upgrade of software
- Liaise with customers and IT departments to provide technical specifications and project documentation
- Install ZEISS software remotely
- Provide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers
- Maintain internal documentation including training materials, project trackers, and CRM records
- Ongoing professional development through e-learning, virtual, and in-person training
- Opportunities to attend training sessions in Germany and the USA
- Regular reviews with your line manager to support continuous growth
- All work must align with ZEISS' ISO standards and QA procedures
- Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
- Uphold a customer-first approach in every interaction
- Follow company H&S policies and practices at all times
- Ensure actions at work consider the wellbeing of yourself and others
- Primarily based in Cambridge, with travel to customer sites across the UK and Ireland
- Some overnight stays required for customer visits, internal meetings, and training courses
- Occasional international travel to Germany or the USA
- A full UK driving license is essential for this role
Your ZEISS Recruiting Team:
Abigail Hannaby, Charlotte Marriage, James Lawn, Kate Benyon, Natarlee Lawrence, Suya RolphTop Skills
Cloud-Based Software
Crm Software
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