Digital Patient Enablement Lead (Product Owner)

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Digital Patient Services - Product Owner
The Future Begins Here
At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet. We need your help to make this happen. Join our new Innovation Capability Center (ICC) in Bratislava!
In this role at our state-of-the-art center, you will have the opportunity to grow your skills and create solutions that will benefit patients around the world. Become the heart of our internal innovation engine.
At Takeda we unite in diversity!
Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our team.
The Opportunity
As a Digital Patient Services Product Owner working as a part of the Salesforce platform team, you will own and manage the design, development, enablement, and support of Takeda's CRM and the enterprise Patient Service products it enables. In this role, you will drive Takeda's Data and Digital mission through the development and adoption of CRM capabilities that align to business needs, best practices, and enterprise architecture principles.
Responsibilities

• Drive innovation and continuous improvement of Salesforce Health Cloud capabilities in the form of standing up new features, tools, or system integrations according to business demand.
• Oversee day-to-day operation of our Salesforce Health Cloud products including features and services, to ensure all components work reliably and securely.
• Prioritize a backlog for product enhancements within our delivery center to deliver on the prioritized backlog.
• Partner with global and regional stakeholders to understand business strategy, design solutions aligned to business needs, and document/refine requirements.
• Enable users (both within and outside of Takeda) to consume Takeda's CRM capabilities
• Develop and own the Patient Service system capability roadmap driven by business demand and strategic imperatives.
• Drive alignment of proposed solutions according to enterprise standards as well as alignment with Takeda architectural, security, privacy, and quality standards.
• Provide technical and functional support for CRM capabilities.
• Partner with DD&T and business stakeholders to enable the consumption of Health Cloud capabilities.
• Develop scalable services and platform operational/ governance processes to ensure smooth day-to-day operations in partnership with IT, business, and other key stakeholders.
• Act as the SME (architectural consulting, provide insight to industry trends) for all CRM projects and capabilities (like Salesforce, sales and service cloud etc.) in collaboration with various stakeholders.
• Establish and institutionalize regular end-to-end KPI reviews for solution adoption, and continuous solution improvement process.

OTHER DIMENSIONS AND ASPECTS

• Knowledge of state-of-the-art CRM technology (Salesforce CRM, Data Cloud, Marketing Cloud, Health Cloud, Agentforce)
• Business acumen with CRM in the life sciences industry.
• Able to confidently engage with all levels of the organization and be proficient at building out clearly defined business requirements during discussions with stakeholders.
• Able to clearly communicate, build relationships, and foster alignment across a global set of business and technical teams.
• Able to generate breakthrough solutions and enable others to do so.
• Able to present issues and recommend solutions in a succinct manner to Global, Senior and Executive Management on a frequent basis.
• Recommend and monitor spend for project budgets.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Bachelor's degree in Computer Science and/or Digital Marketing related fields or equivalent experience.
• 7+ years of relevant of experience implementing Salesforce-based solutions at an enterprise level in a regulated environment (e.g., life sciences, finance, government).
• Excellent global soft skills and English communication skills at the business level.
• Experience with Salesforce, with strong preference for Health Cloud.
• Experience of working with global teams and experience of working in international, multi-country, multi-cultural environment.
• Experience working in a life sciences environment strongly preferred
• Experience working in an agile environment strongly preferred

What Takeda Can Offer You
At Takeda, you may build your career, while contributing to better people's lives. Expect trust driven culture built around Integrity, Fairness, Honesty and Perseverance. Joining ICC will give you access to high end technology, training and colleagues who will support your growth.
Salary
As a motivated employee, you should be compensated appropriately. The minimum salary for this position is € 4450 per month (full time), but your final remuneration package may be higher depending on your qualifications and experience.
Benefits
Here are a few benefits our employees are enjoying at Takeda. To get a full picture of what we are offering, follow this link.

• Cafeteria
• Medical - High standard medical care
• Bridge days
• Summer Hours
• Multisport Card

Your application and any and all conversations that occur with the recruiter, HR, and the hiring manager as part of that application will be treated in the strictest confidence.
#LI-Hybrid
Locations
SVK - Bratislava - Svatoplukova
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time