Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
Responsibilities
Clinical Trial Digital Recruitment Leadership
- Lead the strategy, planning, and oversight of digital patient recruitment programs for clinical trials across therapeutic areas.
- Own the end-to-end digital recruitment strategy, from feasibility and audience identification through awareness, pre-screening, referral, and enrollment support.
- Translate study protocols, inclusion/exclusion criteria, and recruitment goals into integrated digital recruitment strategies across paid, owned, and social channels.
- Partner with clinical, medical, and regulatory stakeholders to ensure recruitment approaches are ethically sound, compliant, and patient-centric.
Strategic Counsel & Client Partnership
- Serve as a senior strategic advisor to sponsors, CROs, and internal teams on clinical trial recruitment challenges and opportunities.
- Lead client discussions on recruitment planning, optimization, performance risks, and mitigation strategies, grounded in data and real-world recruitment dynamics.
- Develop and present strategic POVs, roadmaps, and recommendations tied to enrollment targets, timelines, and study milestones.
Digital Ecosystem & Channel Strategy
- Provide strategic oversight across digital recruitment channels, including paid media collaboration, social media, trial websites and landing experiences, SEO, influencer/patient advocacy partnerships, and emerging platforms.
- Ensure channel strategies are aligned to patient behavior, health information-seeking patterns, and study-specific barriers to participation.
- Guide teams in designing testing and optimization frameworks to improve recruitment efficiency and participant quality.
Data, Measurement & Optimization
- Define and oversee recruitment performance frameworks, including KPIs such as cost per referral, screen rates, enrollment conversion, and diversity representation.
- Partner with analytics teams to interpret performance data and translate insights into actionable optimization recommendations.
- Use quantitative and qualitative insights to continuously improve patient engagement and enrollment outcomes.
Cross-Functional & Team Leadership
- Act as the strategic hub across Account, Creative, Paid Media, Analytics, Technology, and Medical/Legal/Regulatory teams.
Qualifications
- 6–8+ years of experience in digital and social strategy within an agency or in-house environment; Clinical trial recruitment experience required .
- Demonstrated experience supporting clinical trial patient recruitment initiatives, including awareness, engagement, and enrollment strategies across digital channels.
- Strong understanding of the global clinical trial ecosystem, including patient journeys, site engagement, recruitment challenges, and regulatory considerations (e.g., IRB, informed consent, fair balance).
- Proven ability to lead integrated digital strategy across social, web, paid media collaboration, content ecosystems, SEO, influencer partnerships, and emerging platforms.
- Track record of delivering senior-level, data-informed strategic counsel to client and brand leadership.
- Experience partnering with and influencing cross-functional teams, including Creative, Analytics, Paid Media, Medical/Legal/Regulatory, and Technology.
- Strong leadership presence with experience mentoring teams and setting strategic standards across accounts.
- Advanced storytelling and presentation skills, with the ability to translate complex data and insights into clear strategic recommendations.
- Proficiency with Microsoft PowerPoint, Excel, and digital/social and analytics platforms (e.g., Google Analytics, platform analytics, social management tools).
- Deep knowledge of the healthcare and regulatory landscape, with experience applying it to digital and social activation.
- Experience with or strong interest in generative AI, automation, and emerging digital technologies preferred.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
