Manage digital marketing client accounts by analyzing SEO, GEO, AI search, PPC, website, and conversion performance. Build client relationships, drive retention, identify risks, present actionable insights, coordinate internal specialists, manage commitments, and uncover account growth opportunities. Connect marketing metrics to qualified leads, acquisition costs, conversions, ROI, and broader business outcomes.
About the Role
We are looking for an analytical, proactive, and results-driven Digital Marketing Customer Success Manager who understands both digital marketing performance and client business objectives.
This role goes beyond relationship management and monthly reporting. You will be responsible for understanding client goals, interpreting SEO, GEO, AI search visibility, and PPC performance, identifying risks and growth opportunities, and working with internal specialists to deliver measurable business results.
The ideal candidate combines strong numerical and analytical skills with digital marketing knowledge, commercial awareness, and excellent client communication.
Key ResponsibilitiesClient Success & Retention
- Build strong client relationships, understand business objectives, and manage expectations.
- Take ownership of client satisfaction, account health, retention, and proactive communication.
- Identify potential risks early and coordinate corrective actions before issues escalate.
Digital Marketing Performance & Analysis
- Analyze SEO, GEO, AI search visibility, PPC, website, and conversion performance to identify trends, opportunities, and gaps.
- Understand how traditional search and AI-driven discovery influence brand visibility, customer acquisition, and business growth.
- Connect marketing metrics with business outcomes such as qualified leads, acquisition costs, conversions, and ROI.
- Investigate performance declines, identify potential root causes, and recommend data-backed improvements.
- Evaluate digital marketing strategies, challenge assumptions, and identify opportunities for optimization.
Client Reporting & Strategic Communication
- Present performance reports with clear insights, actionable recommendations, and next steps.
- Explain complex marketing data, including SEO, GEO, AI search, and paid advertising performance, in simple, business-focused language.
- Confidently communicate performance challenges, manage difficult conversations, and set realistic expectations.
Cross-functional Collaboration & Accountability
- Work closely with SEO, GEO, PPC, content, and web teams to align execution with client objectives.
- Follow through on client commitments, internal action items, dependencies, and escalations.
- Identify opportunities for account growth based on demonstrated client needs and performance.
- 3–5+ years of experience in digital marketing, customer success, or account management, preferably within a digital marketing agency.
- Strong understanding of SEO, GEO (Generative Engine Optimization), AI search visibility, PPC, and digital marketing analytics.
- Awareness of evolving search behavior, AI-generated recommendations, and how businesses build visibility across Google and AI search platforms.
- Exceptional numerical and analytical skills, with the ability to interpret data, identify patterns, investigate discrepancies, and make sound recommendations.
- Familiarity with Google Analytics 4, Google Search Console, Google Ads, Looker Studio, and AI visibility tracking tools.
- Ability to distinguish marketing activity and reported conversions from meaningful business results.
- Excellent English communication, presentation, and client relationship management skills.
- Strong organizational skills and experience managing multiple client accounts simultaneously.
- A proactive, accountable, and commercially minded approach to problem-solving.
- Clients receive clear, proactive communication and understand the value of their marketing investment.
- Performance concerns are identified and addressed before they become major client issues.
- Client discussions connect SEO, GEO, AI search, and PPC performance with visibility, qualified leads, and business outcomes.
- Internal teams remain aligned on priorities, commitments, and agreed actions.
- Strong client satisfaction, retention, and sustainable account growth.
If you have strong digital marketing knowledge, excellent analytical abilities, and a passion for helping clients achieve measurable business results, we'd love to hear from you.
Please submit your CV along with a brief overview of your experience in SEO, GEO, AI search, PPC, analytics, and client success.
Similar Jobs
Artificial Intelligence • Cloud • Internet of Things • Machine Learning • Analytics • Industrial
Leads customer experience initiatives across Spain and Portugal by partnering with dealerships, resolving escalated technical issues, supporting training, improving machine monitoring and connected-tool adoption, and executing customer success journeys. The role visits customers, coordinates product support, strengthens dealer capabilities, promotes retention, and connects field teams, dealers, and manufacturing plants. It also drives continuous improvement, customer satisfaction, loyalty, and service excellence across the product lifecycle.
Artificial Intelligence • Cybersecurity
Secure SEON’s cloud-based fraud-prevention platform through IAM hardening, infrastructure guardrails, detection engineering, incident response, vulnerability remediation, and threat modeling. Lead ISO 27001, ISO 42001, SOC 2, and PCI DSS assurance programs; automate evidence collection and access reviews; manage customer questionnaires, vendor reviews, policies, risk registers, and regulatory obligations.
Top Skills:
Amazon EksAWSAws IamAws WafCi/CdCloudtrailGitGithub ActionsGuarddutyKubernetesKyvernoLinkerdPythonSecurity HubTerraform
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads digital MVP development from investment approval through build, launch, user adoption, and stage-gate transition. Owns product vision, specifications, acceptance criteria, backlog prioritization, delivery planning, scope, risks, dependencies, and evidence-based decisions. Partners with users, engineers, scrum masters, architects, commercial leaders, and sponsors to validate hypotheses, estimate build costs, and deliver viable products.
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
