Digital Learning Experience Design Manager

POSITION PURPOSE

The Digital Learning Experience Design Manager supports the development, improvement, and integration of YPO Learning Department's digital learning infrastructure, with a primary focus on the custom content management system (CMS) and interactive learning experiences. This role supports internal teams across the Learning department by managing tools, processes, and digital strategies that drive scalable content, enhance learner engagement, and support operational growth. The manager collaborates cross-functionally with IT, content creators, designers, and other stakeholders to ensure consistency, accessibility, and innovation across all digital learning platforms and touchpoints.

PRIMARY RESPONSIBILITIES

• Manage the CMS, ensuring it supports content scalability, intuitive user experience, and seamless integration of learning assets.

• Identify gaps in existing CMS components; lead the ideation, design, prototyping, and integration of new components in partnership with IT and internal stakeholders.

• Deliver recurring presentations and demos to internal teams showcasing new tools, platforms, or digital strategies that support content creation and enhance member learning engagement. In conjunction with IT and HR when appropriate.

• Identify and implement innovative approaches to digital learning to enhance Learning content. This includes AI integration, gamified experiences, and personalized pathways for in-person and digital programs.

• Partner with internal teams to operationalize their ideas by offering creative consultation, identifying appropriate digital tools, and supporting the creation of engaging content and gamified elements.

• Leverage content analytics, engagement metrics, and user feedback to identify underperforming digital content; implement data-driven improvements to increase effectiveness and accessibility.

• Work with Learning Operations to establish and manage an intake process for digital learning support requests from internal teams, ensuring alignment with platform capabilities, timelines, and best practices.

• Work with the Learning Marketing Manager to build and maintain a centralized library of reusable content templates, visual assets, and brand-aligned design elements to support fast, consistent content creation across teams.

• Collaborate with the Learning team to embed digital components into live events and programs—supporting pre-event preparation, real-time participation, and post-event reinforcement.

• Design and launch guided, self-paced learning paths for members that align with key interests, leadership goals, and executive schedules.

SKILLS

• Ability to manage and evolve a CMS, with a focus on scalable content architecture, intuitive navigation, and accessibility.

• Knowledge of HTML, CSS, and JavaScript.

• Strong understanding of UX design principles and their application in learning content and component design.

• Experience with gamification strategy, AI-enabled tools, and modern learning technologies.

• Ability to guide others through digital learning development, including prototyping and platform matching.

• Analytical mindset with the ability to use content metrics and learner feedback to inform continuous improvement.

• Strategic communication and presentation skills, with experience facilitating internal learning or product demos.

• Strong project management skills, including intake design, resource coordination, and iterative testing.

• Highly collaborative and comfortable working across multiple teams with differing technical skills and goals.

EXPERIENCE/BACKGROUND

• 5+ years of experience in digital learning, learning experience design, CMS management, or instructional technology.

• Proven experience leading content system evolution or digital platform improvements across departments or projects.

• Strong working knowledge of tools such as Figma, Miro, Airtable, and LMS platforms.

• Experience in designing or supporting gamified, AI-enhanced, or modular content solutions.

• Demonstrated ability to implement and manage creative workflows for content development and experimentation.

• Experience analyzing engagement data and using metrics to guide decisions around UX, accessibility, and content structure.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree or equivalent experience in instructional design, UX/UI, digital media, educational technology, or a related field.

• Preferred: Certifications in UX design, Agile project management (e.g., CSM, PMI-ACP), or learning platforms.

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.

• Ability to work for extended hours at a computer screen.

• Willingness and ability to travel, domestically and internationally, without restrictions, up to 20% per year.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.