Solutions Engineer - Digital Experience Monitoring

Your role at Dynatrace
Team Vision: "Helping those that provide understand and improve the experience of those that use"
Role Overview:
Established in early 2025 to meet high customer demand in CX/UI improvement. Team members will build and scale a growth-focused organization influencing Dynatrace's 5000+ customer base. Requires technical experience in front-end or UI engineering and ability to drive sales opportunities as a specialist member of the core account team.
Responsibilities:
As a Dynatrace Digital Experience Monitoring - Solutions Engineer, you will:

• Provide excellent technical support to customers evaluating Dynatrace's solutions.
• Discover new opportunities for DEM utilization within existing accounts, increasing consumption by partnering with sales teams.
• Build scalable content for internal and external use, growing personal and company thought leadership.
• Leverage customer feedback to influence product feature creation.

You will be an expert on Dynatrace and observability, specializing in Digital Experience Monitoring and Business Analytics. Responsibilities include executing demos, managing POCs onsite and remote, building key customer relationships, and completing RFIs & RFPs. Collaboration across Dynatrace's software development, consulting services, and marketing teams is essential.
About You:

• To succeed as a Solutions Engineer at Dynatrace, you need to be ambitious, confident, and self-motivated, with experience delivering exceptional customer experience in a technical role or Sales Engineering-like role. Passion for innovative technology, technical sales, and articulating value to customers is crucial. Additionally, we seek:
• Excellent team player, able to work across all disciplines.
• Strong communication and presentation skills, translating technical value into business value.
• 5+ years of experience with digital experience monitoring and business analytics technologies.
• Ability to troubleshoot technical issues and manage the process.
• Capability to manage multiple projects simultaneously, work with various salespeople, and support other SEs.
• Desire to grow professionally, adapt to change, and be coachable.
• Willingness to travel up to 30%.

Responsibilities:

• Evangelize Dynatrace's product offerings at international trade shows and key customer meetings.
• Partner with sales representatives to identify new and incremental sales opportunities within existing accounts.
• Participate in PoC creation and cloud architecture discussions, leading technical solution evaluations for sales opportunities.
• Present Dynatrace's vision to C-suite executives.
• Conduct on-stage demonstrations at key marketing events.
• Gather and qualify customer feedback for Product Management to improve market share and meet needs.
• Build best practices and share knowledge to enhance personal and team capabilities.
• Work with local Sales and Sales Engineering leadership to identify learning/development opportunities.
• Create and modify Dynatrace template presentations to meet specific customer demands.

Position may be filled at a higher level based on candidate experience.
What will help you succeed
Qualifications What will help you succeed
Minimum Requirements:

• Bachelor's degree in computer science or equivalent education or experience required.
• 5+ years of experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic.

Preferred Requirements:

• Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps
• Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data
• Advanced Experience with web technologies such as JavaScript, Angular, React, HTML, and CSS
• Experience with session-replay tools
• Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui
• Experience with tag management technologies such as Google Tag Manager and Adobe Experience Manager/Cloud.
• Knowledge with cloud platforms, including AWS, Azure or GCP
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.