Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Summary of Role
The Desktop Support Specialist II's primary responsibility is daily support of PCI end users. This will be accomplished by:
- Monitoring the Solution Centre and resolving Solution Centre submissions efficiently.
- Diagnose computer hardware / software, & network connectivity accurately and efficiently.
- Use good judgement in determining if issue needs escalation.
- Performs hardware / software installs & provide all support in a professional manner.
Key Responsibilities:
- End user support
- Monitor Solution Centre, Spiceworks
- Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation /configuration, network configuration, image / re-image PC / laptops
- Proficient with MS Office installation, configuration, and troubleshooting
- Basic hardware & software trouble shooting, ability to install / upgrade hardware /software
- Network user creation / deletion, basic knowledge of AD Mailbox creation / deletion, distribution group maintenance, basic knowledge of EMC
- iPhone setup & IOS troubleshooting
- Procurement of, but not limited to: Computers, desktops, & printers
- Proper escalation of Solution Centre submissions
- Provide one on one assistance to end users by either phone, email, Bomgar, or
- Solution Centre
- Coordinate with third party service providers for timely repair / configurations of systems under maintenance agreement warranty or systems that are outsourced
- Keep up to date with current technologies
- Knowledge / Skills & Experience
Essential:
- Experienced with hardware / software
- Experienced in troubleshooting network connectivity issues
- Basic understanding of TCP/IP, DHCP, AD, EMC, & DNS
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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Top Skills
What We Do
PCI is a leading provider of integrated pharmaceutical development services to the global healthcare market. With facilities in North America and Europe, PCI supports pharmaceutical and biotech companies with products destined for more than 100 countries around the world. PCI provides services for each stage of the product lifecycle – from early Phase I through commercial launch and long-term supply – and partners with customers to provide key insight and expertise in enabling successful commercialization and bringing lifesaving medications to patients. For more information, go to www.pci.com.
