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The Delivery Coordinator for Public Sector Projects is part of the European Delivery Team and reports directly to his or her Delivery Manager. The DC is responsible for supporting the delivery of all employability programs of the Sector Public, according to the set processes and business procedures. The DC works continuously to improve quality and high-level customer satisfaction.
The main objectives are:
- Administration for public sector projects: SEPE, CAM or other employability projects.
- Ensuring that events are taken over, risks are identified and shortcomings are resolved;
- Ensure that on the start date all events start smoothly without disruption
- Ensuring that during the event, disruptions are resolved quickly and appropriately
- Ensuring that the objectives set by the Administration are met.
Key Areas of Responsibility
- Preparation of documentation for the start, follow-up and end of the courses.
- Effectively ensure that an event has started smoothly by checking: Trainer is onsite/online, Participants are present (participants and or virtual), Technical problems, Access to course materials and labs, Available learning resources.
- To ensure appropriate monitoring of delivery, including resolving issues (where possible) or escalating where needed, in-class feedback from attendees, reminder to instructors and delegates for intermediate and final surveys.
- Ensuring that at the end of all events
- All delegates have completed a Student End of Course Evaluation
- Trainers have completed an Instructor End of Course Evaluation
- Incidents and complaints are followed up or passed on
- Have a fully completed attendance list
- Documents are sent to the Administration
- Points for improvement are discussed in the appropriate weekly meetings
- Ensuring that certification vouchers are delivered as required.
- Issue specific attendance certificates.
- Collecting and submitting all the documentation required by the administrations within their platforms.
- In addition, the DC continuously takes the initiative to maintain good cooperation and relationship with the various teams, Scheduling Team, Fulfilment Team, CS(M) Team, Trainers, Quality and System Support to bring the event to the highest quality level and to ensure this level.
This is not intended to be a full description of duties and you will be expected to assist in such duties as may be required
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
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If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
