Percona is a globally recognized thought leader in the open source database community. We deliver expert services and professional software for the MySQL, MongoDB, PostgreSQL, and MariaDB databases to users worldwide.
Percona Support is a globally distributed team that solves highly complex problems in demanding, mission-critical environments, helping our enterprise customers get more out of their database deployments both on-premise and in the cloud.
We are looking for a code detective to join our team, bringing source code-level familiarity with our supported database technologies to diagnose performance problems and bugs via core dump and stack trace analysis, CPU profiling, and identifying bugs and behaviors through deep understanding of product internals.
Although the primary focus of this role is working with other members of the Percona Support team, this is a technical support role and not a software development role. Occasional customer interaction to gather diagnostic information may be necessary.
This is a challenging and career-defining role: you will work with the internals of open source databases that have been under development for decades, along with additional software from their surrounding ecosystems.
If you love solving complex customer problems that will push you to always be learning, and you love the idea of helping your team deepen their own understanding through the creation of architecture and process diagrams, knowledge base articles, and blogs, we’d love to hear from you.
What You Will Do:
- Diagnose and troubleshoot problems via stack traces, core dumps, CPU performance profiles
- Explain unexpected behaviors and performance regressions through C++ source code analysis
- Perform root cause analysis for software crashes and failures
- Assist with bug verification and analysis
- Help the Support team “level up” by creating knowledge resources based on product internals
- Engage with customers and the community as needed to gather information
What You Have Done:
- 3+ years of software development experience with C++
- You should feel comfortable reading and understanding the source code for MySQL, MongoDB, and PostgreSQL
- Experience using the gdb debugger and analysis of core dumps generated on Linux
- Familiarity with using rr to capture and replay debugging sessions
- Good knowledge of Linux and common tools within its ecosystem, including gdb, rr, valgrind, strace, perf, the /proc filesystem, and similar software
- Experience designing and implementing test cases, with particular emphasis on database benchmarking tools such as sysbench, mysqlslap, and YCSB
- Demonstrated good written and verbal English communication skills
- Use of Jira or similar bug-tracking systems
What Will Make You Stand Out
- Solid understanding of systems performance tuning
- Prior familiarity with the source code of MySQL, MongoDB, or PostgreSQL
- Prior experience delivering technical support for highly complex problem spaces
- Prior experience developing software that used one or more of our supported databases as the backend
- Prior DBA-level experience with one or more of our supported database technologies
- Experience with other server-side programming languages used by our own software and by customers, including specifically Go/Golang and Python. Java, bash/zsh scripting, and others are also a plus.
- Prior experience using Percona software
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Top Skills
What We Do
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. With Percona's open source database expertise, your business can avoid downtime and outages, meet expected customer experience, foster operational and developer collaboration, and manage enterprise risks through sound database architecture frameworks.
Our global experts are available 24x7x365 and have worked with over 3,000 clients worldwide – including the largest technology companies.
Percona is the champion of unbiased open source database solutions and provides the best solution for our customers regardless of their database architecture or platform. Our software is 100% free and open source, and is a drop-in replacement for MySQL and MongoDB databases.
Percona was founded in August 2006 by Peter Zaitsev and Vadim Tkachenko and now employs over 250 people (and growing!) located in almost 40 countries. Our large and diverse customer list boasts one of the highest renewal rates in the business. Our expertise is visible in our widely read Percona Database Performance blog and our book High Performance MySQL.
