WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
The Opportunity: We are seeking an enthusiastic and detail-oriented Data Analyst to join our Customer Success team at WPP OPEN. In this role, you will support the systematic capturing, analyzing, and reporting on direct user feedback to generate valuable qualitative and quantitative insights. This is an excellent opportunity for a budding analyst to develop their skills in a dynamic environment, contributing directly to our understanding of user needs and product improvements.
What you'll be doing:
Core Activities & Responsibilities:
- Feedback Strategy Support: Assist in the design and implementation of multi-channel strategies for gathering user feedback (e.g., in-product surveys, external tools, pop-up questions).
- Survey Development & Deployment: Support the creation, testing, and deployment of surveys to gather quantitative ratings and qualitative commentary, under supervision.
- Data Analysis & Synthesis: Perform initial analysis of structured survey data and unstructured text feedback to identify basic trends and themes. Learn and apply statistical concepts under guidance.
- Reporting & Data Visualization: Assist in developing and distributing feedback summary reports and creating dashboards for data reporting, focusing on clear and accurate representation.
Outcomes & Deliverables:
- Contribute to maintaining a comprehensive calendar and repository of all survey instruments.
- Assist in producing regular feedback insight reports.
- Support the categorization and organization of qualitative feedback.
Interdependencies & Collaboration:
- Help provide qualitative and quantitative user feedback data to the Digital Pulse for storage and to Value Measurement and Customer Insights for deeper analysis.
- Assist in consuming platform access from product teams to embed surveys; data storage and processing from Digital Pulse.
- Collaborate effectively with colleagues in the Survey Operations & Analytics team, including survey programmers, third-party vendors, and partners, for efficient survey execution and data collection.
- Work with virtual, multicultural global teams.
What you'll need:
Education:
- Bachelor’s or Master’s degree with demonstrated high academic achievement in analytics, data science, or mathematics.
- Relevant work experience in market/consumer research data analytics (projects/coursework/internships).
- Preferred: Statistics/Applied Statistics, Operational Research, Economics, or Mathematics.
Experience:
- Strong experience in the field of market research and data analytics.
- Strong analytical capabilities: foundational understanding of data management, processing, and analysis.
- Strong hands-on experience with Advanced Excel and PowerPoint.
- Knowledge of additional tools such as SPSS, R, Python, Alteryx, Tableau, SAS, Market Sight, VBA, SQL will be an added advantage.
- Understanding of Machine Learning concepts and hands-on experience in Python for data analysis is a plus.
- Ability to work with multiple, geographically distributed teams in a fast-paced environment, multi-task, and operate effectively in a matrix organization with guidance on prioritization and expectation management.
- Strong interpersonal skills and credibility – collaborative, team player with strong work ethic and service excellence orientation.
- Effective written & verbal communication (English).
You're Good At:
- Business-oriented: Eagerness to understand business objectives and context of associated market research.
- Fast learner: Able to grasp and apply market research knowledge to interpret and discuss elements of survey design (sampling, quotas, methodology, questionnaire structure etc.).
- Team player: Able to collaborate with survey programmers, third-party vendors, and partners for implementation of online surveys and data collection.
- Eye for detail: Ability to engage on quality review of online surveys before launch, and foundational data handling and management capabilities to validate and clean data prior to further processing.
- Sound knowledge of statistics and application of statistical theoretical concepts (univariate, bivariate and multivariate methods). Eager to learn and use specialized survey data analysis tools to deliver practical data analytics outcomes.
- Strong data interpretation capabilities. Eager to learn and use Alteryx and advanced Excel for survey data transformation and processing, as well as for creation of formula/macro driven models and simulators.
- Knack for graphical representation of analytical outputs. Eager to learn and use visualization tools including PowerPoint, Tableau, and Market Sight to represent analytics output in the most appealing and insightful manner.
- Working in a fast-paced and dynamic environment, dealing with ambiguity and unstructured situations.
- Multi-tasking.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
