A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience
Partner with enterprise customers across the region, give them world-class onboarding and enable their journey to building cyber resilience and be ready to tackle the cyber threats of tomorrow! At Immersive, we’re uniquely positioned to future-proof organizations against any cyber challenge. If that excites you, read on!
Immersive help organizations prove and improve their cyber resilience by providing realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.
From front-line cybersecurity and development teams to Board-level executives, we put their readiness to the ultimate test across the entire organization.
Be ready to tackle the cyber threats of tomorrow.
https://www.immersivelabs.com/why-immersive-labs
We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.
Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.
“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”
Head of Global Cybersecurity Operations, HSBC
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
Senior Cyber Resilience Advisor - UK
Immersive is hiring! Could you be our next Senior Cyber Resilience Advisor?
We’re looking for a cybersecurity consultant to join our growing Customer Experience team as a Cyber Resilience Advisor in the United Kingdom. You will partner with key customers to drive business outcomes, maximise the value of the Immersive Labs Platform, and execute a programmatic approach to Cyber Workforce Resilience.
Unlike traditional consultancy, which would be transactional, such as working on a single project to completion and then leaving, in this role you are embedded and dedicated to the customer for the duration of the contract. This is a long-term and continuous engagement to provide industry and operational experience to help simplify the drive for cyber resilience by aligning and complementing an organisation's cyber strategy and vision. The customer is your number one priority, and your focus is to ensure success every step of the way to ensure they are Cyber Resilient and become more mature in this space. You need to adapt to the situations you encounter and be that trusted partner to help by utilising the Immersive Labs platform to its maximum. Their success is your success. It feels personal.
You will be a trusted, long-term embedded consultant with knowledge in all areas of cyber. The customer will look to you for the answers, and you must be agile with on-the-spot thinking. You will interact with all customer areas, from the C-Suite to the teams and individuals that comprise the customer's organisation. You will help everyone.
As one of the senior individual contributors in the team, your main responsibilities will include (we're scaling fast, so these may change as we grow):
Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
Drive adoption to maximise the value of the Immersive Labs Platform
Immerse into cyber cybersecurity community to remain informed of evolving threats, trends, and new technologies
Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
Program Management
Support customers in operationalising and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey.
Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts.
With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.
Sounds good? We’d love to hear from you if you have proven experience in the following areas, but don’t worry if you don’t hit each one exactly:
5+ years work experience in an information security practitioner or consulting role, as well as time spent working in a Customer Success or similar role
Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
Authoritative knowledge of information security concepts, domains, compliance, and standards
Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
Experience leading technical presentations for both technical and non-technical audiences across all levels
What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:
Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals
Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:
Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.
Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.
Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day.
One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.
Excited by the above? We’re ready to receive your application!
As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:
You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing.
Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover,
Career and learning development through the platform and our ‘Learn Anything’ fund
Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region.
Find out more about life at Immersive Labs https://careers.immersivelabs.com
Cyber threats wait for no one and neither should you. Apply now!
If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
