Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
This is an exciting time to join Remote and make a personal difference in the global employment space as a Copywriter, joining our Customer Experience Department more specifically the CX Response & Evolve team. As a member of the CX Response and Evolve team, you'll be part of a team focused on change management, incident response and product improvements.
We seek a creative and flexible copywriter who can write clear, concise and compelling copy for our main communication channels — email, web, and in-app/platform alerts. The focus is to enhance the user experience, decrease the number of users’ replies to communications, and ensure clear and trustworthy change and incident follow-ups.
If you:
- love writing
- enjoy project management, working with operational teams and program managers
- are keen on transforming complex cases into simple and straight-to-the-point reads
- have a knack for storytelling and an eye for detail
…then, this is for you!
What you bring
- Proven experience as a copywriter or related role.
- Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.
- Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience.
- Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user's journey.
- Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).
- Strong research and data reporting skills.
- Fluent and proficient in English—Exceptional writing, editing and proofreading skills.
- Comfortable using HubSpot, Notion, Excel, and tools alike.
- Results-oriented – act with a sense of urgency, strong follow-up
- Ability to see the big picture while maintaining strong attention to detail
- Demonstrated data analysis and problem-solving skills
- Ready to work in a fast-paced environment and with a continuous improvement attitude.
- Good time-management and organizational skills.
- Flexibility and creativity to deal with unexpected situations.
- It's not required to have experience working remotely and some previous customer experience but considered a plus.
Key Responsibilities
- Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.
- Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.
- Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal.
- Planning dates and scheduling communication according to the existing needs and internal guidelines
- Present regular reporting and assessment on the user outcomes of communication
Practicals
- You'll report to: Manager of the CX Response & Evolve team
- Team: Customer Experience
- Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; emea
- Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is 27,000 USD to 60,000 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Application process
- Interview with recruiter
- Interview with future manager
- async exercise
- Interview with team member
- Interview with senior director
- Bar Raiser Interview
- Prior employment verification check
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
Please note we accept applications on an ongoing basis.
